_At Flynn Group, we believe in the power of collaboration and value in-person interactions. This is why our employees_ **_work from the office four days per week_** _, leaving Fridays to work from home. This setup cultivates casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where innovation thrives, with office-based teams coming together four days a week to collaborate and thrive, together!_ **Our Vision for this Role** The Desktop Support Technician I will be responsible for providing technical support to end-users, addressing issues related to computer hardware, software, and peripherals. This role involves troubleshooting, diagnosing, and resolving routine technical problems while escalating more complex issues to higher-level support teams as needed. The technician plays a key role in ensuring users can effectively utilize their systems and applications to perform daily tasks. Additionally, the Desktop Support Technician I is responsible for overseeing the various technologies deployed within our Support Centers. **What We Will Accomplish Together** + Providing level 1 triage and support to end users + Diagnosing and resolving hardware, software and network connectivity issues for both users on-site and remote + Assisting, supporting, and maintaining various technologies (Printers, AV and Conference Rooms) deployed at our Support Centers + Responding to incidents (issues impacting end users) and problems (one or more related incidents), all while providing excellent customer service + Assisting with escalations from Service Desk, Sys Admin, Network, Telecom and Cybersecurity teams + Assisting in identifying processes that require documentation + Assisting with onboarding/offboarding of users, including account setup and deprovisioning. **What You Have** + You should have strong troubleshooting and problem-solving skills + You should have the ability to work independently and collaboratively in a team environment + You should have acceptable equivalent combination of education, experience, and certification; Associates or Bachelor of Science degree in computer science, or equivalent + You should have 0-3 years of experience with LAN technologies, including multiple network operating systems, topologies (Ethernet, Wireless), protocols, and Wide Area Networking + You should have a knowledge and experience with PC hardware (A+ Certification a plus) and software technology as well as Windows Server, Microsoft Azure, Shared Drive Administration, Office 365, Remote Access, and PowerShell + Finally, you should bring an excellent sense of humor to the table - we like to have FUN! **Why Work For Flynn?** Flynn Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us: + Medical/Dental/Vision + Retirement and Savings Plan + Short- and Long-Term Disability + Basic Life Insurance + Voluntary Life Insurance + Tuition Reimbursement + Paid Time Off + Flexible/Hybrid Work Schedules (In Office Monday - Thursday, Work From Home Friday) + Company Outings + Dining Discounts + On-Site Fitness Center + On-Site Daycare + On-Site Café + FUN Work Environment! **The Flynn Group is an Equal Opportunity Employer**