**What You Will Do** Occupational Health is seeking a reliable, highly motivated, detail oriented and energetic employee to help support multiple surveillance/certification programs at Occupational Health. The selected candidate will apply integrated health case management principles and health care coordination to employees enrolled in different surveillance programs at Los Alamos National Laboratory and manage those surveillance/certification programs per federal standards and regulations. Working with multiple other case managers, this individual will help ensure compliance with regulatory standards, and Department of Energy guidelines pertaining to the Hazardous Materials Program, Wildland Firefighter program, NanoWorker Program, Deployable Worker Program and other programs as necessary. The selected candidate will also be expected to support Occupational Health with customer support duties to include answering patient questions, front desk staffing, directing phone calls, and managing health information as needed. The selected candidate will also be part of the medical records team and will be required to ensure medical records duties are completed to include managing Release of Information documents, Chart Storage and management, and managing Electronic health records. **What You Need** **Minimum Job Requirements:** + Experience providing excellent customer service. + Strong organizational skills, including the ability to prioritize and work on multiple projects at one time. + Strong communication skills, both orally and writing. + Proficiency in computer software, office software to include proficiency in the MS Office suite (Word, Excel, and PowerPoint). + Ability to work with sensitive information. + Ability to effectively work in a team environment and interact with all levels of internal and external personnel. + Entry level knowledge of, and experience with, integrated health management principles, patient advocacy, and occupational health issues including protection of patient health information. + Entry level knowledge of case management functions and processes and knowledge of medical terminology. + Experience and skill demonstrating research, investigating alternative solutions and recommending solutions on problems affecting administrative activities related to medical records and reporting. + Working knowledge of health information management policies governing the appropriate handling of medical information, including policies governing confidentiality, release of information and HIPAA. + Ability to actively listen to customer concerns, remains composed in stressful situations, sets respectful boundaries when necessary and de-escalate heated situations. **Education/Experience:** Position requires a minimum of 2 years experience in Occupational Health or Hospital Case management. Some undergraduate course work may be expected. **Desired Qualifications:** + Current Certification and skill in basic life support (BLS) + Entry level knowledge of managing surveillance/certification programs to include report building, metrics and reporting + Entry level knowledge of surveillance/certification programs to include but not limited to Wildland Firefighter, Hazardous Materials, Deployable Teams, Respirator, Beryllium, etc. + Advanced level knowledge working with an Electronic Health Record + Current HIPAA certification + Proficient in computer use, office software, and web interfaces + Entry level knowledge of, and experience with, effective communication techniques + Strong customer focus with ability to interact with a large cross section of colleagues, customers, and stakeholders **Work Location:** The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management. **Position Commitment:** Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year. **Note to Applicants:** For full consideration, please provide a comprehensive resume and cover letter, which outlines how you meet the minimum and desired qualifications above. **Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.** **Where You Will Work** Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes: + PPO or High Deductible medical insurance with the same large nationwide network + Dental and vision insurance + Free basic life and disability insurance + Paid childbirth and parental leave + Award-winning 401(k) (6% matching plus 3.5% annually) + Learning opportunities and tuition assistance + Flexible schedules and time off (PTO and holidays) + Onsite gyms and wellness programs + Extensive relocation packages (outside a 50 mile radius) **Additional Details** **Directive 206.2** - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A. **No Clearance:** Position does not require a security clearance. Selected candidates will be subject to drug testing and other pre-employment background checks. **New-Employment Drug Test:** The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer. **Regular position:** Term status Laboratory employees applying for regular-status positions are converted to regular status. **Internal Applicants:** Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements. **Equal Opportunity:** Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call (505)-664-6947 opt. 3.