Description Our company is seeking a Bilingual Call Center Representative who is fluent in both English and Spanish. This role is ideal for professionals who excel at delivering exceptional customer service, communicating clearly in both languages, and resolving customer needs in a fast-paced environment. Responsibilities: + Answer inbound calls and make outbound calls to clients in both English and Spanish. + Provide prompt and accurate information, resolve customer issues, and document all interactions in the CRM system. + Assist customers with inquiries regarding products, services, and account details. + Escalate complex issues to the appropriate department when needed. + Maintain professionalism, empathy, and adherence to company policies at all times. + Identify opportunities for process improvements based on customer feedback. Requirements + Previous experience in a call center or high-volume customer service setting. + Fluent in English and Spanish, with excellent verbal and written communication skills in both languages. + Strong computer skills and familiarity with CRM or call center software preferred. + Excellent problem-solving and multitasking abilities. + High school diploma required; associate's or bachelor's degree preferred. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .