Electronic Services Officer

Full Time (40 Hours)

Monday - Friday (8AM - 5PM)

Headquarters

630 Trade Center

Las Vegas NV 89119

PURPOSE:

The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding service to both members and internal members.

• To deliver service in alignment with our Service Commitments:
• I will earn respect and build trust by acting with integrity in every situation.
• I will understand my role in supporting the team to achieve our purpose.
• I will focus on people over products and build lasting relationships.
• I will take ownership and accept responsibility.
• I will treat my coworkers with the same high standards as I treat my member.
• I will continuously look for ways to improve myself, my credit union, and my community.
• I will accept there is no "they". We are one working toward the same mission.
• I will commit to the core values.
• Posses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Meet all established service goals.

SUMMARY:

Responsible for all member services regarding EFT (electronic funds transfer), debit and credit card services, dormant account servicing, garnishments, IRS levies, account seizures, ACHs, checks, incoming and outgoing wire transfers, and account batch posting. Responsible for detecting, mitigating, and resolving all fraud issues within the Credit Union. Responsible for handling the processing of all electronic payments and providing support to front line staff inquiries relating to said services. This position requires an ability to communicate effectively with internal and external members and to be able to represent the credit union in a professional manner. Provide the highest level of service always.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Participate, contribute, and support SSSCU's strategic goals and objectives.
• Promotes and strives to create a world class experience for members.
• Answer inquiries from members, employees, and other partner Credit Unions.
• Processes all incoming and outgoing ACH files. Post or return all exceptions and NOCs. Process all ACH forms including stop payments, reclamations, death notices, originations, and WSUDs.
• Process all inclearing check files. Post or return exceptions and submit large item return notifications. Process all deposited returned checks and take appropriate action to prevent future fraudulent check deposits. Process all incoming and outgoing check adjustments.
• Review mobile deposits, correct check batch errors, and post exceptions.
• Process ATM adjustments, review ATM deposits, and balance all SSSCU ATMs.
• Process shared branching incoming adjustments. Handle inquiries and requests from shared branching representatives.
• Process RemitPlus and RemitCentral files and post exceptions.
• Service SSSCU debit and credit card program. Responsible for dispute resolution, adjustments, settlements, posting files, and periodic reconciliations.
• Assist branches with the instant issue program, add card records, and trouble shoot errors.
• Assist with questions regarding the Cash Back program. Research and process adjustments when necessary.
• Handle Falcon text alerts opt-outs and opt-ins.
• Troubleshoot card control questions and issues. Train members in how to use card controls and how to set them up.
• Process incoming and outgoing wires - including online and administrative wires. Research wire inquires and initiate recall requests and investigations.
• Process external payments file. Process any returns and adjustments. Post payments as necessary.
• Process Real Time Payments (RTP) and FedNow files. Process any adjustments and disputes and reconcile items.
• Process CCSD and SSCU payroll deductions and work the exception report.
• Generate dormant account letters. Process signed due diligence letters and answer any member/employee inquiries. Seek out sales opportunities and cross-sell to attempt member retention opportunities.

Respond to questions regarding garnishments, levies, writs, taxations, and seizures

• Work cooperatively with all other departments to ensure all member request are completely satisfied.
• Must be comfortable in a high-volume/productions and fast paced environment.
• Completes various reports and projects as required.
• Adhere and promote the Credit Union's core values (SMART Pro).
• May assist in training new Electronic Services in all essential duties and responsibilities.
• Perform all required functions with accuracy, efficiency, dependability, and within the Credit Union's standard of conduct.
• Follow established Credit Union policies and procedures, governments rules and regulations, and visitor and security guidelines.
• Other duties and functions as assigned by Credit Union management.

EDUCATION and/or EXPERIENCE:

Associate degree in business, Business Management, or related field plus a minimum of two to five years related experience and/or training within the electronic payments, card services, or financial institution industry; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS:

Accredited ACH Professional (AAP), National Check Professional (NCP), Accredited Risk Payments Risk Profession (ARPR) preferred.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE