**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. . **Your role and responsibilities** As a Fusion Network & Infrastructure Apprentice at IBM, you'll work with a seasoned group of engineers and mentors in supporting our clients systems.  You will have the opportunity to apply your hardware and firmware knowledge and experience using the latest tools and technologies to support servers, switches, storage or other semiconductor hardware; with focus on configure, maintain, monitor switches, routers, networks and firewalls. Where applicable, you will be taught all day-to-day activities/responsibilities of end to end support of Fusion Infrastructure hardware. This work will be physical hands on in nature with some lifting and physical dexterity requirements. You will also learn and be responsible for a variety of lab safety procedures relevant to the specific raised floor environment, as well as learning and utilizing the specific hardware life cycle workload applications. This includes installing and upgrading firmware and hardware. To that end, you will be trained and expected to certify via testing in all specific responsibilities. Specific to the hardware life cycle, you will be expected to rack, stack, cable (power and network), new hardware, as well as un-rack and pack old hardware and cabling. Furthermore, this includes managing, maintaining and monitoring switches, routers, fusion networks and firewalls. This includes debugging failures to identify root cause to resolve the issue to bring the systems into a working state. In addition, you will be responsible for compliance, Hardware Compliance has responsibility for assuring that IBM's products are designed to comply with in every country IBM does business with. During the apprenticeship duration, you will be required to complete specific learning hours and on the job training that has been outlined to ensure you are developing the skills and competencies essential to the role. You will be able to learn and grow at your own pace, but we expect most apprentices will complete their learning within 12 months. Once you graduate and receive your certificate from our apprentice program, you will be eligible to apply to available full-time roles at IBM. * Who you are An apprenticeship is about learning.  We're seeking candidates who have the following requirements, but we know you're just getting your career started, and we're committed to helping you learn and grow.  If you've had some experience with hardware management and simply working in a fast pace team oriented environment in the past, you're exactly the type of candidate we're looking for. To be successful, you need:     Drive and eagerness to learn     Ability to work independently, and in an efficient and organized manner     Ability to work collaboratively as part of a team     Strong verbal communication skills     Attention to detail     Strong troubleshooting     Knowledge or experience in any one of the following:     Operating Systems like Linux     General networking and infrastructure fundamentals     Server or Storage, Inventory Management **Required technical and professional expertise** * Willingness to complete the requirements of the apprenticeship program * Some knowledge or experience with any of the following: * Operating Systems like Windows, Linux * General networking and infrastructure fundamentals * Server or Storage Management **Preferred technical and professional experience** * None IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.