WHAT YOU'LL BE DOING:

• Operate an EMS Computer-Aided Dispatch (CAD) system to coordinate and monitor emergency and non-emergency medical transport.
• Answer incoming calls, gather critical information from callers, and accurately enter details into the dispatch system.
• Assign and communicate calls to field crews, ensuring efficient response times while considering unit availability, location, and priority.
• Maintain constant situational awareness, tracking units and updating their status in real time.
• Provide callers with appropriate pre-arrival instructions when necessary.
• Transfer customers to the appropriate staff member when needed.
• Communicate professionally with hospitals, nursing facilities, law enforcement, and other agencies to coordinate resources.
• Document all call details, updates, and relevant notes clearly and accurately.
• Maintain confidentiality regarding patient information in accordance with HIPAA regulations and protect sensitive company and employee data.
• Work closely with EMS crews to ensure the highest quality of service is delivered.
• Assist in resolving scheduling or dispatching conflicts by offering alternative solutions when needed.
• Perform additional duties as assigned.

WHAT YOU'LL NEED TO BRING TO THE TABLE:

• High school diploma or GED required.
• Strong ability to multi-task, prioritize, and make quick decisions under pressure in a fast-paced environment.
• Knowledge of local geography, including highways, major streets, and landmarks.
• Excellent verbal and written communication skills.
• Ability to work evenings, nights, weekends, and holidays to ensure 24/7 coverage.
• Previous dispatching or EMS experience preferred but not required-training will be provided.

PREFERRED QUALIFICATIONS:

• Experience in EMS, fire, or law enforcement dispatching is a plus.
• EMT certification preferred but not required.

WHAT'S IN IT FOR YOU:

• Competitive benefits package, including:
  • Health Insurance (Medical, Dental, Vision)
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)
  • Life Insurance & Retirement Plan
• Recognition & Growth Opportunities:
  • Praise & Recognition Program - We celebrate one another's successes!
  • Career advancement paths: Dispatcher, Field Training Officer (FTO), Operations Supervisor, Communications Manager, etc.
  • Scholarship Program: Eligible employees may attend EMT or Paramedic school fully paid by the company.
  • Continuing education and higher-level certifications available (e.g., CCT Dispatch training).

PHYSICAL DEMANDS & WORKING CONDITIONS:

• Office environment with extended periods of sitting, standing, and using computer equipment.
• Ability to lift up to 25 pounds occasionally.

Job Type: Full-time Schedule: Days Work Location: In-person