Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. To learn more about Topcon career opportunities go to www.topconcareers.com . **Job Purpose:** As a key member of the IT Application team, the **SAP C4C Administrator** will be responsible for administering and continuously improving the SAP C4C platform. This includes managing CRM security, user provisioning, data imports, configuration, and license optimization. The system spans multiple geographic regions and supports multi-language and multi-currency configurations. **Core Job Duties** + Design and implement workflows such as lead routing, quote approval flows, and user notifications + Define and manage system release cycles, change control processes, and test strategies. + Partner with regional and global business stakeholders to drive user adoption and system improvements aligned with business goals (Ensure end-to-end process integrity across platforms) + Lead CRM configuration activities, including security setup, user access management, and data governance + Monitor and manage integrations with SAP ECC, S/4HANA Public Cloud, and external systems. + Respond to and resolve system incidents and service requests promptly **Knowledge, Skills, and Attributes:** **SAP Sales and Service Cloud Knowledge:** + Sales processes: leads, opportunities, quotes, orders + Service processes: tickets, SLAs, service levels, entitlements + Business Roles, Work Centers, and Page Layouts + Adaptation mode, key user tools + Custom fields, rules, workflows, and approval processes + Data workbench and migration tools + Territory, sales org, account/contact relationships + Employee/workforce structures and role assignments + Business roles, scoping, fine-tuning, and authorizations + Custom reports, dashboards, KPIs, and data sources **Skills:** + **Adaptability:** Thrives in dynamic environments, adjusting quickly to new priorities and remote collaboration. + **Analytical Thinking:** Breaks down complex issues into actionable components; anticipates challenges and evaluates multiple solutions. + **Communication:** Conveys technical and business concepts both verbally and in writing. + **Problem Solving:** Takes initiative to identify root causes and implement practical, timely solutions. + **Teamwork:** Fosters collaboration, shares knowledge, and contributes to a team-oriented culture. + **Thoroughness:** Demonstrates attention to detail, prioritizes effectively, and ensures timely completion of tasks. **Education and Experience:** + 5-7 years of hands-on experience in SAP Sales and Service Cloud + Experience in software design lifecycle. + Demonstrated experience in software test management and related tools. + Familiar with the basics of user access and security, and authorization. + Solid functional background in C4C integrations to ERP systems, specifically SAP ECC 6.0 and S4/Hana Public Cloud experience is a plus. + Experience working with software change management and release/upgrade methodology. + Experience in Adobe Marketo, Salesforce, SAP Sales and Service Cloud V2 and SAP FMS is a plus **We are Topcon (https://www.topconpositioning.com/) .** We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services. We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow. Learn more here (https://vimeo.com/344308498) .