**Description** **We invite you to Explore the Potential of being part of something Clearly Essential!** Compass Minerals (NYSE: CMP) is a leading global provider of essential minerals focused on safely delivering where and when it matters to help solve nature's challenges for customers and communities. The company's salt products help keep roadways safe during winter weather and are used in numerous other consumer, industrial, chemical and agricultural applications. Its plant nutrition products help improve the quality and yield of crops while supporting sustainable agriculture. Compass Minerals operates 12 production and packaging facilities with more than 1,800 employees throughout the U.S., Canada and the U.K. Visit compassminerals.com for more information about the company and its products. **Summary** This position requires an individual w/ a world class customer centric mentality in serving both external and internal partners. Team members are responsible for partnering with customers to provide and process information in response to inquiries, concerns, and requests about orders, and delivery information w/ an expectation of going above whenever possible to delight our customers. Clear, proactive communication w/ cross functional teams such as sales, logistics, planning/forecasting and shipping, is critical to ensure correct account set up, product availability, and shipping availability. **Essential Job Functions include, but are not limited to the following:** _(Management reserves the right to add or modify the duties and responsibilities at any time.)_ + Meets or exceeds all criteria of a Customer Experience Specialist - Tier 1. + Embodies culture/behaviors. In depth knowledge to support all accounts within primary segment and/or basic knowledge to support at least one other segment. + Handles complex processes and time sensitive escalations. + Serves top tier and/or more complex accounts (eg. equipment / EDI). + Fluent in providing world class service across all accounts within assigned segment. + Provide primary support for escalated inquiries from internal and external customers. + Role model for Customer Experience Specialist - Tier 1 e.g.: side car trainer exhibiting world class quality customer experience standards. Mentor team by sharing skills, knowledge and expertise to improve performance, knowledge and abilities. Train team on new and existing processes and procedures. + Primary contact to provide solutions for escalated/complex customer needs/complaints. + Required to exceed the expectations for department metrics, program Service Level Agreements and department Service Level Standards. + Illustrate initiative; proactively contacts customers to identify and address root cause of breakdowns and errors. + Ability to act as a shift point of contact providing direction to the team while ensuring coverage is met. + Serve as a leader for Compass Minerals policies/procedures. + Maintains existing process and procedure documentation to ensure documents are always current. Assists in creating documentation for new processes and procedures. + Demonstrates high levels of professionalism by maintaining accountability, promoting respect, staying work-focused, being punctual, demonstrating a positive attitude, minimizing conflict and encouraging others. + Helps create a culture of excellence by exceeding expectations for metrics and SLAS; providing ongoing learning sessions and collaborating with team and leadership. + Requests assistance from internal departments to address challenges impacting customers, including after hours and on-call issues and incidents management. + Leads change and influences team members to positively adapt to change. + Proactively identify process enhancements that will improve department results and efficiencies. + Conduct testing and QA of the system including escalating system defects ensuring resolution. + Assists leadership team in completing tasks for new program implementations. + Perform other duties, as assigned. **Minimum Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. + Associates Degree, or equivalent combination of education and work experience. + 3 years customer service experience, data/entry, administrative experience or equivalent combination of education and experience. + PC proficient and have an intermediate skill level in MS Office Word, Excel and Outlook. **Preferred Requirements** + Bachelor's degree from a four-year college or university, or equivalent combination of education and work experience + Fluent in Spanish. **Physical Requirements** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. Compass Minerals is an equal opportunity and affirmative action employer. We are firmly committed to making all employment-related decisions without regard to race, ancestry, ethnicity, color, religious creed or belief, national origin, sex (including sexual orientation, gender identity, and pregnancy and breastfeeding), age, military or veteran status, status as a qualified individual with a disability, genetic information, and any other characteristic protected by law. Learn more about equal employment opportunity laws at dol.gov (https://www.dol.gov/agencies/ofccp/posters) . June 2025 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.