Dispatcher

ABT Mechanical is a local family owned and operated HVAC company servicing all of Utah for over 30 years. We provide a wide array of HVAC services for homes, and business structures alike. Including installation, repair, replacement and maintenance services.

We are currently looking to add a Dispatcher to our Team!

Work Hours: 8am - 4:30 pm Monday to Friday

Benefits: Supplemental Accident Insurance, Vacation, Holiday, Costco membership company paid, 3% Ira match, Defined Career Path, and other spiffs and incentives.

Pay: $19.00-$25.00/hour - Depending on Experience

Responsibilities:

• Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed
• Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times
• Arrange conference calls and meetings
• Monitor incoming phone calls, after-hour requests, and chatlines
• Manage memberships including scheduling visits, renewing expiring memberships, and setting up payment plans for memberships
• Plan work-related travel details
• Maintain and order office supplies and filters
• Other responsibilities as assigned

Qualifications:

• Strong organizational skills
• Previous HVAC industry strongly preferred
• 1+ year of dispatching
• Advanced customer service skills
• Ability to work independently and be a self-starter
• Geographical knowledge of sales area or map reading skills
• Advanced level skills using Microsoft Office products
• Ability to prioritize and multitask
• Strong attention to detail
• Organized
• Service Titan Experience Preferred