Call Center Medical Assistant

The Call Center Medical Assistant supports the Call Center by serving as a liaison to the patient's primary care teams, helping address or appropriately route any medical inquiries received from the patient or clinician. The Call Center MA is the main contact for clinicians and entities that communicate with the call center.

This role is 100% on-site in Midtown Sacramento, CA (95811).

Schedule:

Monday - Friday, 9:00am - 6:00pm; Rotating Saturdays

Essential Functions

• Provide lab and imaging results to patients upon request.
• Monitor, respond to, and route medical inquiries received via MyChart and the clinician line.
• Accurately document all patient interactions through electronic health systems.
• Deliver follow-up instructions, health education, and counseling as directed by clinicians.
• Offer confidential, culturally sensitive interpretation between patients and clinical staff.
• Maintain up-to-date and complete electronic patient records.
• Review and coordinate preventive health maintenance according to established schedules.
• Answer incoming calls to the call center professionally and efficiently.
• Assist with appointment scheduling, rescheduling, and cancellations across departments.
• Ensure patient demographic and insurance information is accurate and current; verify eligibility as needed.

Minimum Requirements

• High school diploma or equivalent
  • High School Diploma or equivalent
• Active BLS or CPR Certification
• Medical Assistant Diploma
• Over one year of hands-on experience in a Medical Assisting role, with proven proficiency in:
  • Medical terminology and documentation
  • Communicating effectively and compassionately with patients regarding confidential and sensitive health information, in accordance with HIPAA regulations

Preferred

• One Community Health serves a widely diverse patient population with a rich blend of races, ethnicities, cultures, ages, religions, disabilities, sexual orientations, gender identities, and socioeconomic backgrounds. Individuals with life experience in these areas contribute to our ability to serve this population more effectively.
• Demonstrated person-centered approach and familiarity with trauma informed systems and restorative practices

Reasonable Accommodations

One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require and accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us at ochhumanresources@onecommunityhealth.com

Our Benefits

For more information on the comprehensive benefits we provide, please visit: https://onecommunityhealth.com/careers/recruitment/

Additional Information:

We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.