Job Description This role owns and refines a backlog of Salesforce Service Cloud user stories by partnering with business stakeholders to gather requirements and clarify functionality. The Business Analyst ensures stories are well-defined, complete, and ready for development, while collaborating closely with the Salesforce Developer to support backlog execution. The role also assists with testing and validation of enhancements and bug fixes, participates in Agile ceremonies such as sprint planning, reviews, and retrospectives, and supports ongoing documentation and process improvements as the Salesforce platform evolves. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 2+ years of experience as a Salesforce Business Analyst or similar role Experience supporting Salesforce Service Cloud Strong backlog grooming and user story writing skills Familiarity working with Salesforce Flows from a functional perspective Experience collaborating directly with developers in Agile environments Comfortable assisting with functional and regression testing when needed Azure DevOps or Jira experience Excellent communication skills Candidates local to Fort Worth TX are preferred for onsite collaboration Previous experience filling a hybrid BA / light QA role Experience working in small or lean delivery teams