Description Our client is seeking a compassionate and detail-oriented Medical Customer Service Specialist to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience. Hours: Monday - Friday 8am -5pm Key Responsibilities + Answer inbound calls and respond to patient inquiries in a professional and timely manner. + Schedule, confirm, and update patient appointments. + Verify insurance, demographic, and medical information for accuracy. + Assist patients with billing questions, payment processing, and account updates. + Document all interactions clearly in the electronic medical record or CRM system. + Coordinate with clinical and administrative staff to resolve patient concerns. + Maintain confidentiality and comply with HIPAA and company policies. Requirements Qualifications + 1+ years of customer service experience, preferably in a healthcare or medical office setting. + Strong communication, problem-solving, and multitasking skills. + Experience with insurance verification, scheduling, or medical billing is preferred. + Proficiency in Microsoft Office and healthcare software systems. + High school diploma or equivalent required; additional healthcare administration training is a plus. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .