Description We are looking for a skilled Desktop Support Technician to join our team in Germantown, Tennessee. In this role, you will provide technical support and maintenance for hardware, software, and network systems while ensuring smooth operations across the organization. The ideal candidate will possess excellent problem-solving skills, a strong customer service mindset, and expertise in IT systems and processes. Responsibilities: - Lead IT support services for department-wide and enterprise-wide projects, including technical implementations, equipment installations, and facility conversions. - Create and maintain documentation for procedures, policies, and processes related to IT support services. - Collaborate with team members, business users, vendors, and internal stakeholders to troubleshoot and resolve complex technical issues, escalating critical matters when necessary. - Monitor IT support ticketing systems to identify trends, emerging issues, and opportunities for improvement in customer training or documentation. - Research, recommend, and implement system and application enhancements to improve efficiency and customer service. - Support organizational IT initiatives by managing system imaging, network documentation, infrastructure support, system administration, and database maintenance. - Develop training materials and provide technical guidance to IT support analysts. - Assist in procurement, inventory management, and lifecycle planning for hardware and software, ensuring cost-effective solutions. - Provide daily end-user support for hardware, software, and network-related issues while delivering attentive customer service. - Accurately document troubleshooting steps and resolutions in the IT support ticketing system to maintain comprehensive case logs. Requirements - Minimum of 3 years of experience in an IT support role. - Proficiency in Active Directory for user and group management. - Strong knowledge of Windows operating systems and Microsoft Office installation processes. - Familiarity with Cisco wireless routers and Meraki networking solutions. - Experience in desktop hardware troubleshooting, including monitors, printers, and software. - Ability to apply critical thinking and problem-solving techniques to technical issues. - Strong organizational skills with experience in managing projects and meeting deadlines. - Preferred experience with ServiceNow for IT service management. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .