**Overview** **The Customer Care Associate** supports customers by providing helpful information, answering questions, and responding to customer needs. This position is the front line of support for our customers, helping to ensure that customers are satisfied with their parking experience. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Frontline\_v2\_English\_9.5.24.pdf) | (Programa de Beneficios de ABM) Pay: $19.00 - $22.00 per hour _The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data._ Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf) **Essential Functions:** + Respond to calls for assistance via an intercom system and telephone + Work with other departments to ensure issues are resolved + Bring new ideas and positive energy + Other duties as assigned **Requirements:** + High School Diploma or GED equivalent required + Fluent in English (verbal and written) + Previous experience as a Customer Service Representative, Call Center Representative, or similar position preferred. + Ability to build rapport with clients, handle high pressure situations, multi-task in a fast-paced environment, and works well under pressure. + Is able to de-escalate situations over the phone + Excellent written and verbal communication skills. + Proficiency in Microsoft Office (Word, Excel, Outlook) required. Schedule: + Night Shift - 11pm - 7:30am + Monday through Thursday Ability to Commute: + Minneapolis, MN 55403 (Required) Ability to Relocate: + Minneapolis, MN 55403: Relocate before starting work (Required) Work Location: In person REQNUMBER: 123867 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.