Dependable Service Plumbing and Air has been serving our community since 2003. Our family-owned and operated team strives to provide everything our clients need for their home or business, from drain cleaning to air conditioner repairs, with an unmatched level of workmanship and professionalism. What sets us apart from our competitors is our reputation for providing the highest quality service in the Grand Strand area. We pride ourselves on providing our employees with top pay, excellent benefits, and a family atmosphere.

We currently have an opening for a FT Customer Service Representative. Familiarity with the HVAC and Plumbing service industry will be beneficial for understanding the business and communicating effectively with customers and technicians. Position will be responsible for managing customer interactions related to plumbing, heating, ventilation and air conditioning (HVAC) services. This position requires Tuesday - Saturday. Tuesday - Friday 8:00 am til 5:00pm and Saturday is 8:00 am til 2:00 pm (remote on Saturday, once trained) Also requires some on call evenings.

Position Summary: As a Customer Service Representative for Dependable Service Plumbing and Air, you will be the front line of support for clients and all company staff, ensuring satisfaction with products, services and features. This support team member will provide meaningful interactions with all those placed on their path with the goal to be inviting and to build long-term relationships.

Work Hours: Full Time / 8:00 a.m. - 5:00 p.m. Tuesday through Friday and 8:00 - 2:00 Saturday (remote once trained) Flexibility Required as some evenings, weekends and holidays will be necessary.

Work Location: This position is on-site at the office with some remote when working Saturdays and providing on call night, weekend and/or holiday coverage.

Essential Functions:

• Clearly communicates ensuring a positive customer experience
• Answer incoming calls and address after hour emergencies
• Providing information about available products and services
• Resolve customer concerns
• Dispatch technicians for after hour calls
• Setting up and scheduling service calls according to company policies
• Outbound call campaigns to customers for scheduling
• Maintain and promote positive image of the Company
• Maintains customer accounts
• Other duties, as assigned

Qualifications:

• Plumbing and/or HVAC industry knowledge is a plus
• High school diploma or equivalent
• Aggressive self-starter
• Able to multi-task and answer a multi-line phone system
• Strong customer service skills
• Empathy, Dependability and Adaptability
• Strong data entry skills
• Excellent verbal and written communication skills
• Professional phone etiquette
• Strong attention to detail

Why join the Dependable Team?

Our Team Members are the most valuable assets in our organization. It's true, our employees come first! This is how we prove it......

• Pay - We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
• Work-Life Balance - We want YOU to have time for the most important things in your life.
• Great Reputation - built around a loyal customer base
• Comprehensive Benefits Package
  • 401(k) Matching
  • Medical Reimbursement
  • Paid Holidays
  • Paid Vacation
  • Work-Life Balance

So, if YOU have a great attitude and a strong work ethic and are someone who takes pride in the work that you do, then WE want to hear from YOU!

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