Job Description Position: Desktop Support Manager Openings: 1 Salary: $90,000 - $110,000k Location: Washington, DC 20060 Schedule:  - Core hours: 8:00 AM - 5:00 PM  - Onsite 5x / week   ○ Potential for a hybrid schedule  - On call as hospital operates 24/7 Interview Process:  - Round 1: Virtual 30 minute interview  - Round 2: Onsite 1 hour interview  - Availability: Wednesday and Fridays The Desktop Support Manager oversees IT support operations for local hospital customer in Washington DC. This role directs Desktop Support, owns endpoint lifecycle processes, partners across IT functions, and serves as a Tier 2 escalation resource. Success in this role requires strong technical depth, people leadership, excellent communication with senior stakeholders, and the ability to operate in a complex, multi‑site environment. Key Responsibilities:  - Lead Desktop Support, providing supervision, coaching, resource planning, and performance management.  - Oversee endpoint lifecycle operations including imaging (SCCM), deployments, asset management, patching, upgrades, and application support.  - Serve as the Tier 2 escalation point for advanced endpoint, hardware, printer, and low‑level network issues, ensuring appropriate troubleshooting and escalation.  - Collaborate closely with Networking, Audio‑Visual, Telecommunications, and Clinical Applications teams, including supporting telephony system transitions.  - Engage with leadership and stakeholders at all levels, providing updates, driving process improvements, and ensuring high‑quality service delivery. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Qualifications:  - 5+ years of desktop or IT support experience with progressive responsibility.  - 2+ years of team leadership or senior technician experience.  - Strong troubleshooting skills across hardware, software, imaging, and endpoint management.  - Hands‑on experience with SCCM or similar imaging/deployment platforms.  - Understanding of asset management, Help Desk operations, ITSM ticketing workflows, and endpoint security hygiene.  - Ability to communicate clearly with executives, peers, and technical staff.  - Demonstrated ability to stay informed on emerging technologies, patches, and security threats. Preferred:  - Experience working in both university and healthcare environments.  - Knowledge of PBX/contact center systems and modern unified communications platforms.  - Familiarity with diagnosing basic network issues and escalation thresholds. Previous experience leading Tier 1 and Tier 2 teams in a distributed support model.