JAHO STORE MANAGER JOB DESCRIPTION & EXPECTATIONS

Position Title: Store Manager

Department: Operations

Reports To: Management Team

Role Summary

As the Store Manager, you will serve as both a visionary leader and a hands-on operator. You are entrusted with building a high-performing, guest-focused team that thrives in a fast-paced, quality-driven environment. This role requires a passion for exceptional hospitality, a strong foundation in café operations, and a deep commitment to developing othe rs. You will create an inclusive and supportive workplace culture where people love to work—and guests love to gather.

RESPONSIBILITIES:

1. Team Leadership & Development

• Culture Building: Foster an environment of mutual respect, inclusivity, and accountability. Promote a values-driven culture where kindness, collaboration, and pride in work guide behavior
• Hiring & Onboarding: Identify talent, lead interviews, and oversee onboarding with a focus on cultural fit and growth potential.
• Training & Coaching: Deliver and maintain ongoing training programs that focus on skill-building, service excellence, and leadership development.
• Performance Management: Provide frequent, constructive feedback, set clear goals, and manage performance with transparency and empathy.
• Scheduling & Labor: Create balanced, cost-effective schedules that support team wellbeing and ensure optimal guest service coverage.

2. Guest Experience & Community Engagement

• Hospitality Leadership: Lead by example in delivering genuine, warm, and personalized hospitality. Resolve guest concerns with empathy and professionalism.
• Service Excellence: Champion guest-first service standards and ensure consistency across all touchpoints—from coffee quality to counter interactions.
• Environment: Maintain a clean, welcoming, and comfortable space that reflects the brand and supports moments of connection.
• Feedback Loops: Regularly gather, review, and implement customer feedback. Encourage the team to view every guest interaction as an opportunity to improve.
• Community Outreach: Build lasting relationships with the local community and regulars. Support and participate in local initiatives, events, and brand storytelling.

3. Operational Excellence

• Daily Operations: Oversee all aspects of store operations including opening/closing, cleanliness, food safety, and compliance.
• Inventory Management: Maintain accurate inventory levels, manage vendor relationships, and minimize waste through smart ordering and rotation practices.
• Equipment & Maintenance: Ensure café equipment is clean, functioning, and regularly maintained. Communicate and coordinate repairs as needed.
• Standards & SOPs: Execute and uphold all standard operating procedures to support consistency, efficiency, and excellence.

4. Financial & Business Accountability

• Sales & KPIs: Drive performance by setting clear goals, tracking designated metrics, and inspiring the team to meet or exceed targets.
• Budget & Cost Control: Monitor labor, waste, and product costs to protect profitability as directed by management.
• Cash Handling: Oversee all cash management procedures, ensuring accuracy, integrity, and security.
• Reporting: Provide timely and insightful reports on team performance, sales trends, operational challenges, and customer feedback.
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Key Attributes & Expectations

Professionalism & Leadership

• Be a values-aligned leader—fair, dependable, and consistent.
• Model calm, grace, and composure even in high-pressure situations.
• Embody Jaho’s brand voice and culture in every interaction.

Team Engagement & Empowerment

• Celebrate wins and recognize contributions frequently.
• Create opportunities for cross-training and internal advancement.
• Treat every team member with dignity, support, and the tools to thrive

Communication

• Provide clear, concise, and compassionate communication.
• Promote transparency and two-way dialogue.
• Practice active listening with both customers and staff.

Efficiency & Innovation

• Organize, prioritize, and delegate effectively.
• Be proactive in addressing problems and improving systems.
• Champion innovative ideas from team members and guests alike.

Performance Indicators

• Team retention and employee satisfaction
• Guest satisfaction and feedback; online reviews and direct communication(s)
• Achievement of weekly and monthly sales goals, labor goals and consistent staff schedule adherence
• Cleanliness, sanitation compliance, license compliance and brand standards
• Inventory accuracy and waste control

REQUIREMENTS

• 2 years experience as a manager or supervisor required
• High School Diploma/GED
• ServSafe Certification preferred
• TIPS Certification
• Top-notch customer service skills

We love coffee, we love tea, we love great food. We love sitting in a relaxing café and watching the world go by. And, most of all, we love trying new things, meeting new people and traveling to new, exciting places. We roast and serve amazing coffee from all over the world everyday and we source and serve awesome wines at night. We are looking for people who enjoy all these things as much as we do!