Fortuna is seeking experienced Dental Provider Call Center Agents to support high-volume inbound customer service operations for California dental care providers. This role involves resolving inquiries from dental professionals regarding billing, policy, and general service information. Candidates must reside in California and bring prior experience supporting dental providers in a call center environment.
This is a remote, full-time position starting July 7th, 2025 with structured training, reliable technology, and a consistent weekday schedule.
WORKSITE: Remote (California Residents Only)
WORK SCHEDULE: Monday-Friday, 8:00 AM - 5:00 PM PT
COMPENSATION: $18.00 per hour with incentives offered
WHAT WE OFFER:
Comprehensive Medical, Dental, and Vision insurance coverage
Paid sick leave benefits
Training Program: Engage in a robust 6-8-week paid training program
All technology equipment provided (work laptop and accessories)
Long-term remote employment
WHAT YOU'LL DO:
Handle high-volume inbound calls from dental providers
Resolve billing, policy, and procedural inquiries within a 3-5 minute window
Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
Record and track calls using the call tracking system
Provide professional, courteous, and effective service to the provider community
Collaborate with team members to meet departmental goals and call resolution metrics
WHAT YOU'LL BRING:
Minimum Qualifications:
1+ years experience in inbound customer service (private or government sectors)
At least 6 months experience in dental customer support
Working knowledge of Microsoft Office 365 and help desk software
Excellent communication skills and a positive, patient demeanor
Strong multitasking and problem-solving abilities
Reliable internet with a minimum 50 Mbps download speed
Preferred Qualifications:
Bilingual (Spanish) proficiency (not required but a plus
Upon completion of your application, you will be sent a typing assessment from Selective Hiring to complete, please use the name and email that corresponds to your application.
Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools.
Career Site: www.gofortuna.com