**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** IBM is searching for an IT Infrastructure Support Manager to perform the following: - Support the Project Manager and Deputy Project Manager in executing the US Department of State Refugee Processing Center (RPC) project. - Maintains a strategic enterprise partner relationship with the RPC leadership. - Apprises the RPC leadership of all significant IT operations and application development issues in a timely manner. - Oversee and manage the IT Infrastructure team ensuring optimal performance and delivery. This includes training, mentoring, and leading the team, managing workloads and allocating resources effectively. - Ensure the stability, integrity, and efficient operation of the information systems and design infrastructure architecture that supports core organizational functions. - Manage and maintain both on-premises and cloud-based IT infrastructure, including servers, storage, network, and related technology tools. - Work to support operational excellence and institute an IT systems management framework across a multi-disciplinary team. - Provide guidance to technical staff and be responsible for the development of project plans, schedules, and spend plans for technical related activities. - Work with technical staff to develop operational efficiencies through automation, continuous improvement, and keeping pace with current technology trends. - Develop and implement IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. - Collaborate with the information security team to ensure that infrastructure security controls are implemented and effective. - Coordinate and manage infrastructure related projects, ensuring effective communication, stakeholder management, and successful project delivery. - Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities. - Attends customer meetings and serves as primary client liaison for technical based solutions. - Interacts with vendors, other agencies, and other client staff on behalf of the client. - Maintains current knowledge of relevant technology as assigned. - Participates in special projects as required. This position is hybrid and requires working three days a week at the client site in Rosslyn, VA Eligible candidates must posses and be able to maintain an active DoD Secret Clearance **Required technical and professional expertise** - Professional certification (PMP) or ITIL Expert is required - Certification in Cloud technology focus on AWS is preferred - Minimum of twelve (12) years of professional experience supporting, managing, and configuring enterprise-wide complex IT projects, hands-on experience with hybrid environments (on-premises and cloud platform) and a minimum of three (3) years supervisory experience managing large diverse project teams including hiring, training, evaluating performance, and dealing with performance issues - 10+ years of experience in the IT infrastructure services or development field - 5+ years of experience leading IT teams of 3 or more individuals - 2-5 years of experience in a cloud environment (AWS, Azure, and private cloud) - Ability to lead projects and teams using the Scrum/Agile framework **Preferred technical and professional experience** - Experience at Department of State - Experience in Refugee Management IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.