If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Deputy Director for Children and Family Services, the Associate Director for Program Data Systems provides leadership and strategic direction for the development, implementation, and continuous improvement of programmatic databases and information systems. This role is responsible for ensuring the effectiveness, integrity, and usability of internal data systems and externally facing technology solutions in support of high-quality service delivery.

The Associate Director leads a team that oversees system configuration, maintenance, and technical support for platforms such as Salesforce, Apricot, and ETO. They design data frameworks aligned with federal and state compliance requirements, including ORR guidelines, and work closely with senior leadership to translate program goals into measurable outcomes and reporting tools.

The ideal candidate brings hands-on experience with case management systems, technical skills in data system configuration and reporting, knowledge of compliance in federally funded programs, and the ability to effectively communicate across technical and non-technical stakeholders.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Provide strategic leadership and direct supervision to staff responsible for data systems and technology solutions, ensuring alignment with federal obligations (e.g., ORR) and internal standards, while fostering team development and technical skill-building.
• Lead the development and continuous improvement of internal and external programmatic technology systems that support service delivery to unaccompanied children and families, ensuring systems align with the strategic vision of Children and Family Services (CFS).
• Oversee the implementation, configuration, and maintenance of case management and data systems (e.g., Salesforce, Apricot, ETO), ensuring usability, functionality, and security in accordance with compliance requirements.
• Coordinate and provide technical support and training for internal staff and external partners to ensure effective system use and maximize the impact of technology tools.
• Ensure robust work plan development, internal policies and procedures, and system protocols that meet federal, programmatic, and organizational compliance standards.
• Collaborate with federal partners, program partners, and coalitions through meetings and conference calls to address and resolve issues related to Family Reunification and Safe Release Support programs.
• Lead the creation, review, and submission of data-informed reporting for funding proposals, quarterly and annual reports, and federal monitoring processes, ensuring accuracy and alignment with program outcomes.
• Oversee and manage expenditures related to data systems and consultant services, including invoice processing and vendor relationship coordination.
• Provide support and coverage for database administrators as needed to ensure consistent service delivery and technical support for end users.
• Coordinate system updates and enhancements in response to evolving ORR and local policies, assessing and implementing necessary adjustments to maintain program compliance and effectiveness.
• Ensure the implementation of high-quality data management practices across CFS technology platforms, supporting data integrity, compliance, and performance monitoring.

QUALIFICATIONS

• Masters degree in IT Management, Technology Management, Data Science, or other MsC in a related field and five years' experience and knowledge of technology management, project management, strategic programmatic systems implementation, planning and emerging trends in the field; or an equivalent combination of education and experience.
• Minimum of 5 years progressive managerial experience with direct responsibilities in supervision of staff required.
• Proficiency in programmatic databases and other technologies including extranets platforms, learning management systems and MS SharePoint and applications such as SQL, Python, Tableau, etc.
• Ability to supervise project implementation through leading a team, managing various projects simultaneously with high degree of complexity in a dynamic work environment.
• Experience working with refugee and unaccompanied migrant children preferred.
• Demonstrated ability to develop and manage collaborative projects among various systems.
• Demonstrated experience in inter-agency collaboration, development of new partnerships and creating working groups.
• Strong organizational skills and ability to manage multiple projects and activities simultaneously
• Able and willing to travel, at a minimum of 3 times annually.
• Proficiency in Microsoft Office applications.
• Awareness of legal and political issues related to immigration and child welfare.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.