**Working Title: Compliance Services Officer Senior** **Job Class: Compliance Services Officer Senior** **Agency: Labor & Industry Dept** + **Job ID** : 87139 + **Location** : St. Paul + **Telework Eligible** : Yes + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 07/03/2025 + **Closing Date** : 07/16/2025 + **Hiring Agency/Seniority Unit** : Labor & Industry Dept / Labor and Industry-MAPE + **Division/Unit** : Dept of Labor & Industry / Compliance #2 + **Work Shift/Work Hours** : 8:00 am - 4:30 pm + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $31.92 - $47.05 / hourly; $66,648 - $98,240 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. This position is eligible for telework to applicants who reside in Minnesota. This position is eligible for telework to applicants who reside in a state bordering Minnesota and live 50 miles or less from the primary/principal work location. Balanced life work schedule; 40 hours per week; flexible work hours (work within 6 am to 6 pm), hybrid work environment (home and office). + Analyze workers' compensation claims for statutory benefits and required forms filing. Contact the claim administrator to resolve compliance issues. + Provide proactive assistance and educational outreach regarding workers' compensation issues and compliance with statutes, case law, and rules. + Analyze complex workers' compensation issues to advise and educate customers regarding the procedures and strategies used in effective claims management. + Intervene in workers' compensation issues/disputes to promote early, efficient and alternative dispute resolution. + Regulate and enforce compliance with Workers' Compensation statute, case law, and rules by determining and issuing warning and penalty assessments. + Participate in developing and/or presenting training materials for customers. + Work extends to negotiating settlements on penalty assessments and conducting onsite audits of insurers and employers. Perform other duties as assigned. **Minimum Qualifications** · Three years of workers' compensation claims administration experience* *An Associate's degree in Business, Business Administration, Rehabilitation Counseling, Vocational Rehabilitation or related field may substitute for six months of experience; a Bachelor's degree in Business, Business Administration, Rehabilitation Counseling, Vocational Rehabilitation or related field may substitute for one year of experience; a Master's degree in Business, Business Administration, Rehabilitation Counseling, Vocational Rehabilitation or related field may substitute for 18 months of experience. · Knowledge of medical terminology, conditions, treatment methods, medications, treatment parameters and CPT/ICD 9 and ICD 10 coding; and mathematical skills sufficient to compute and solve complex benefit calculations to determine appropriate distribution of liability. · Knowledge of workers' compensation indemnity benefits. · Knowledge of Minnesota Workers' Compensation laws and rules, legal terms and syntax to understand case law decisions and issues presented in case management activities. · Research and analytical skills to interpret and apply case law, examine, review and analyze workers' compensation cases for statutory and department/division procedural compliance. · Conflict resolution skills to negotiate disputed issues and Interpersonal skills to develop and maintain effective-positive work relationships and the ability to interact effectively with difficult customers and staff. · Ability to communicate effectively with individuals with a wide range of backgrounds, who do not share your same culture, ethnicity, language, or other common experiences. **Preferred Qualifications** · Experience with providing training and giving presentations. · Knowledge of Electronic Data Interchange (EDI) processes and procedures. · Knowledge of Work Comp Campus. · Language skills other than English (such as Somali, Spanish, Hmong, Karen or ASL). **Additional Requirements** It is the policy that all final candidates submit to a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check, Employment Reference Check, Driver's License Check, Education/License Verification. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.