Position Summary:

Are you passionate about building strong relationships and delivering exceptional client experience? At StoredTech, we don't just provide IT solutions, we create lasting partnerships with our clients and ensure they thrive. As a Client Success Representative, you'll be the trusted voice and advocate for our clients, guiding them through their journey with us and ensuring they get the most out of our innovative services.

This is more than just a client-facing role-it's a chance to make a real impact, collaborate with a team that's dedicated to excellence, and be part of a company that values people just as much as technology. If you're energized by helping others succeed, enjoy problem-solving, and want to be part of a fun, dynamic, and forward-thinking workplace, we'd love to meet you.

Key Duties and Responsibilities:

• Serve as the central point of coordination for service-related issues.
• Serve as a main point of contact for clients, understanding their business goals and challenges.
• Regularly check in with clients to assess satisfaction and identify opportunities for improvement.
• Act as a liaison between clients and technical support teams to address and resolve issues promptly.
• Escalate complex problems to appropriate internal teams and ensure timely resolution.
• Conduct regular client reviews with clients to review performance metrics, discuss service enhancements, and gather feedback.
• Provide clients with training on new features, updates, and best practices related to our services.
• Create and distribute educational materials to enhance client understanding.
• Monitor renewals and proactively engage with clients to ensure retention.
• Identify upsell and cross-sell opportunities.
• Advocate for client needs and requirements within the organization.
• Collaborate with product and service development teams to ensure client-centric improvements.
• Maintain accurate and up-to-date client records, including contact information, preferences, and service history.
• Document client interactions and resolutions in the CRM system.
• Perform any additional job duties as requested by management to contribute to the overall success of the organization.
• Contribute to sales along with retiring a monthly revenue goal.

Required Skills and Abilities:

• Excellent communication and interpersonal skills
• Analytical mindset for reviewing client performance metrics
• Ability to manage multiple client accounts simultaneously
• Proactive problem solver
• Strong organizational skills
• Task oriented
• CRM experience
• Ability to work in a fast-paced environment
• Team collaboration and coordination
• Adaptability in a dynamic environment

Diversity, Equity, and Inclusion:

At StoredTech, we believe diversity drives innovation and strengthens our ability to serve our clients. We are committed to creating a workplace where all employees feel valued, respected, and empowered to be their authentic selves. We welcome candidates of all backgrounds, experiences, and perspectives. Our inclusive culture is a key part of who we are and how we succeed-as individuals, as a team, and as a company.

Benefits and Fun Stuff: StoredTech stands as an unparalleled haven for professional growth and well-being. Our commitment to employees is unwavering, evident in the comprehensive benefits package that goes beyond the basics. Step into a workplace that pulses with fun and vitality-our dynamic environment, complete with exercise equipment, popcorn machines, slushy machines, and more, adds an extra layer of enjoyment to your daily endeavors. As we remain dedicated to client delight, we ask you to join us, not only to grow your career but to revel in the unique perks that make StoredTech an exceptional and thriving place to work. Your journey to professional fulfillment starts here!

• Generous Paid Time Off Policy
• 401(k) + Employer Matching
• Birthday off
• FREE - Employee Assistance Program (EAP)
• Standalone Telemedicine Plan
• Medical, including a $0 Cost Employee Plan
• Dental
• Vision
• Employer-Paid STD, LTD, and Life Insurance
• Voluntary Life Insurance
• Coffee and Snacks
• $2,000 Employee Referral Bonus
• Certification Incentives