Description We're looking for a reliable and customer-focused Help Desk / Desktop Support Specialist to join our Full-Time Engagement Professionals Division. In this role, you'll be the go-to person for resolving technical issues and supporting day-to-day technology needs across the organization. You'll work closely with end-users to troubleshoot problems, manage systems, and keep the IT operations running smoothly. As an employee of Robert Half, you can build a fulfilling career working on diverse and challenging engagements that leverage your current skills and experiences and help you develop new ones. You can also work with our global consulting firm and learn from industry subject matter experts developing innovative customer solutions. The compensation package will include Base Salary + Comprehensive Benefits Package: Medical, Dental, Vision, 401(k) plan, Choice Time Off (CTO), Short/Long Term Disability, Life Insurance, ADD Insurance, Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Tuition reimbursement, Employee Assistance Program (EAP), Commuter Benefits, Discount mall, Pet and Legal insurance, and identity theft protection, and paid every hour that you work. Requirements What You'll Do + Provide hands-on support for desktops, laptops, mobile devices, and peripherals. + Troubleshoot and resolve issues related to Windows OS, Microsoft 365, VPNs, and remote access. + Lead or assist in Windows 11 migration projects, including planning, deployment, and post-migration support. + Manage user accounts and permissions using Active Directory and Azure AD. + Install, configure, and maintain hardware and software across the organization. + Track and resolve support requests using tools like ServiceNow or Jira. + Assist with onboarding and offboarding, including device setup and access provisioning. + Work with infrastructure and cybersecurity teams to escalate and resolve more complex issues. + Maintain accurate records of IT assets and ensure compliance with internal policies. What We're Looking For + 4+ years of experience in IT support or desktop support. + Proven experience supporting Windows 11 environments and participating in migration projects. + Solid understanding of Windows 10/11, macOS, and Microsoft 365. + Hands-on experience with Active Directory, Azure AD, and basic networking (TCP/IP, DNS, DHCP). + Familiarity with remote support tools such as TeamViewer, AnyDesk, or SCCM. + Strong troubleshooting skills and the ability to communicate clearly with non-technical users. + Comfortable working independently and managing multiple priorities. + Associate's degree in IT or a related field, or equivalent experience. Certifications like CompTIA A+, Network+, or Microsoft MCP are a plus. Bonus Skills We Value + Awareness of endpoint security tools and practices (antivirus, MFA, phishing prevention). + Experience supporting users in cloud-based environments like Microsoft 365 or Google Workspace. + Familiarity with mobile device management platforms (Intune, JAMF). + Basic scripting knowledge (PowerShell or Bash) for automation and efficiency. + A strong customer service mindset and the ability to stay calm under pressure. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .