Job Description The IT Help Desk Technician serves as the first point of contact for internal employees, providing day‑to‑day technical support under the direction of the Help Desk Lead. This role responds to support requests through a ticketing system, email, phone, or in person, and performs basic troubleshooting of hardware, software, and connectivity issues. On a daily basis, the technician sets up and configures workstations, laptops, mobile devices, and peripherals, assists with account provisioning and password resets, and supports onboarding by preparing systems for new employees. The role maintains accurate inventory of IT equipment and software licenses, documents solutions and support activities, assists with system imaging and software installations, follows company IT policies and security protocols, and escalates unresolved issues to senior team members as needed to ensure smooth daily IT operations. Pay Rate: $20/hr-$26/hr based on applicable experience We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 2-3 years of experience in an IT Support or Help Desk role Hands‑on experience providing first‑line technical support to internal users Functional knowledge of Windows, macOS, and/or Ubuntu operating systems Experience supporting Office 365 and common productivity applications Familiarity with ticketing systems (e.g., Jira or similar tools) Ability to perform basic troubleshooting of hardware, software, and network issues Experience setting up and configuring desktops, laptops, mobile devices, and peripherals Ability to assist with user account creation, password resets, and access permissions Strong documentation skills for recording support activities and solutions Ability to lift up to 50 lbs and handle monitors, desktops, and related IT equipment Strong customer service mindset with professional written and verbal communication skills Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience) Industry certifications such as CompTIA A+, Apple Device Support, or Microsoft Fundamentals Basic understanding of networking concepts (IP addressing, DNS, VPN) Experience with system imaging and software deployment Experience building, upgrading, or troubleshooting personal computers Prior experience supporting new‑hire onboarding in a corporate environment