Job Description Build and enhance Epic Phoenix workflows and configurations Spend time in transplant clinics observing and supporting end users Round with clinical teams to understand day-to-day challenges Troubleshoot Phoenix issues in real time Make workflow and build recommendations based on observed use Collaborate with IT, Epic, and operational leaders across multiple organizations Travel between supported sites as required We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - Epic Phoenix certification (verified) - Strong hands-on experience with Epic Phoenix build and configuration - Experience supporting Epic Phoenix in live clinical environments Proven ability to work directly with clinicians in a consultative role - Experience supporting or implementing Phoenix across more than one organization Ability to operate independently and hit the ground running Comfortable working onsite in clinics and traveling as needed Excellent communication skills with both technical and clinical stakeholders - Experience supporting transplant workflows - Familiarity with OTTR or legacy transplant systems - Prior work in complex, high-acuity clinical environments