Working as part of the US CX & Insights Team, this position is responsible for executing qualitative and quantitative primary research projects to enable insight-driven business decisions within the US Life Insurance segment. This role will work with cross-functional teams and stakeholders to understand their needs, recommend and design effective research approaches, conduct the research, analyze the data, identify actionable insights and report the findings and recommendations. This position also requires working closely with research vendors to obtain both primary, syndicated, and secondary research. A successful candidate will have experience developing and conducting custom qualitative and quantitative research projects from start to finish, with a strong focus on actionable insights and reporting excellence, as results from these projects will inform the US Segment strategic decisions, solution and experience design, marketing strategies and campaigns, product development, and provide key insight into our customers. **Position Responsibilities:** + Engaging and getting feedback from life insurance producers, intermediaries, end-customers, beneficiaries through quantitative, qualitative, and usability research + Identifying, designing and implementing research projects from inception to completion in-house: writing proposals, drafting the questionnaires / discussion guides, programming and deploying surveys and interviews, analyzing the data, synthesis and reporting, identifying actionable insights and presenting findings and recommendations to business partners + Managing research projects from inception to completion through vendors: including proposal writing, RFP management, vendor selection, reviewing the questionnaires/recruitment screeners/discussion guides, attending the qualitative research sessions, developing the tab plan, reviewing the reports, and presenting the insights and recommendations to business partners + Delivering actionable insights and recommendations leading to competitive advantage for the business through the synthesis and integration of various data sources - custom, tracking, secondary & syndicated research - to provide a comprehensive understanding of the audience + Managing internal stakeholders and research vendors during research projects + Managing the relationship with key industry research partners and share relevant third party research within the organization + Developing a deep understanding of key audiences, including attitudes, needs and behaviors, and drivers of brand/product preference + Providing insights proactively to: identify and fill information gaps in the business; keep a pulse of key audience industry trends, competitive movements, industry advancements and government decisions that impact distributors and customers and the business; bring forward new ideas/thought leadership/challenges to the status quo without a specific business request **Required Qualifications:** + Bachelor degree in business, marketing, data analytics or other relevant degree + Additional research training/certifications is a plus. + 3-5 years of relevant work experience in market research industry. + Financial and life insurance industry experience will be an asset. + Must have hands-on experience designing and applying qualitative and quantitative market research methodologies, techniques, tools and technologies to produce actionable insights + Ability to write questionnaires/reports/presentations/actionable recommendations based on research data and stakeholder input + Passion for Customer-first thinking and customer centric design + Experience conducting B2B research with hard-to-reach and niche audiences + Strong understanding of statistical methods and statistical analyses tools + Working knowledge of research platforms (e.g., Qualtrics, UserTesting, etc.) + Ability to translate research data into effective insight reports and recommendations + Strong analytical and critical thinking skills + Hands-on experience effectively presenting insights to different levels of organization + Growth mindset, adaptability and ability to manage multiple, changing and competing priorities + Strong drive and initiative with a demonstrated track record of results achievement + Ability to work autonomously, but excel in team-based environment + Highly motivated with experience managing multiple projects under tight timelines + Strong written, oral, and presentation communication abilities, including storytelling + Excellent attention to detail and ability to balance strategic and tactical thinking **Competencies:** + Collaboration: Thrives and fosters productive working relationships and builds trusted partnership with stakeholders to drive positive customer and business outcomes + Compelling Communication: Expresses ideas and shares information clearly and concisely, modifies approach as necessary and conveys compelling messages and builds (rational/emotional) connection with others + Influence & Persuasion: leading with a point of view, with or without authority, by setting expectations, and communicating expertise and a compelling rationale. + Innovative Mindset: Demonstrates strong curiosity, generates ideas, experiments and takes calculated risks to improve customer and business outcomes. + Knowing the Business: Stays current on US Segment and broad John Hancock and Manulife strategies, key priorities, capabilities and resources; appropriately translates knowledge of the industry, customer and business into new approaches and solutions. + Executing with Excellence: Sets challenging objectives and is focused on achieving results that are aligned with the organization's vision while being grounded in insight; pursues excellence in planning and delivering results; demonstrates strong judgement + Adaptability: Effectively adapts and supports integrated change to achieve desired results; champions an environment that motivates and inspires necessary action with confidence during times of change. + Solution Focused: Approaches challenges in a positive and solution-oriented way, owns problems through to resolution, makes timely decisions applies analytic/systematic reasoning to positively impact team results, organizational performance and the customer experience. When you join our team: + We'll empower you to learn and grow the career you want. + We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we'll support you in shaping the future you want to see. \#LI-Hybrid \#LI-JH **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Ubicación principal** Boston, Massachusetts **Modalidades de Trabajo** Híbrido **Se prevé que el rango salarial esté entre** $71,550.00 USD - $119,250.00 USD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley. **Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)** **Permiso Familiar y Médico** **Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)** **Derecho al Trabajo** **Verificación Electrónica (E-** **Verify** **)** **Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)** Company: John Hancock Life Insurance Company (U.S.A.)