The Florence Crittenton Agency (FCA) continues to lead the charge for youth and family development in Knoxville, Tennessee. Our comprehensive, wrap-around services begin with residential treatment for at-risk youth struggling with childhood trauma. Resting on a 26-acre campus in the center of Knoxville, FCA offers competitive salaries, a caring staff, and exceptional benefits. The greatest reward of all is guiding the next generation into a positive and safe place.

Job Summary:

The Master's Level Case Manager/Counselor is responsible for the coordination of the treatment being provided on the units, including individual and family counseling, and coordination with all key players involved in the planning for the adolescents. The position provides enhanced youth care and collaboration with the Counselors, Program Manager, and Youth Service Workers to ensure high quality of treatment for all clients in a residential setting. In addition, this position is responsible for providing and overseeing a range of residential assessments, treatment planning, support groups, individual and family therapy, skills training, and lectures for the educational purpose of the program. This position will oversee the tracking and reporting of adolescents' treatment progress and will provide appropriate staff leadership. The Case Manager/Counselor will provide professional case management for the adolescents on the unit and will manage multiple priorities and program components.

1. The role of the Masters Level Case Manager/Counselor is to understand the principle method for monitoring the treatment model, and ensuring the quality of care for the treatment unit, supervision of the adolescents, and positive modeling for the Youth Service Workers. This position will be part of ratio during business hours as needed for youth/staff ratio compliance and in ratio for emergency/crisis situations as assigned by management.
2. Case Manager/Counselor will be familiar with and have an understanding of addiction and mental health that includes treatment knowledge, terms, and concepts that are related to the theory, etiology, research, and practice.
3. Case Manager/Counselor must be knowledgeable about the continuum of care, the social context that affects the treatment, recovery process, and participate in weekly DCS and treatment team meetings.
4. Case Manager/Counselor will provide individual counseling two times per week, family counseling twice per month, and group therapy to adolescents as assigned. Case Manager/Counselor will coordinate and participate in Child and Family Team Meetings throughout the treatment program. Masters level case manager/counselor must have the ability to communicate oral and written information clearly.
5. Case Manager/Counselor will complete assessments, treatment plans, contact notes, progress notes, monthly progress reports, discharge summaries, and supervise all treatment components for adolescents on the units. Masters level case manager/counselor will be responsible for adherence to the treatment model.
6. Case Manager/Counselor will provide 24 hour on-call crisis intervention, this includes rotational weekend on-call/work responsibilities for all programs.
7. Case Manager/Counselor will provide transportation as required by the residential unit.

QUALIFICATIONS:

Master's degree in behavioral science, license preferred. Knowledge and experience with adolescents with alcohol and drug issues, as well as dual diagnosis, is strongly preferred.

Must have a valid Tennessee driver's license and be insurable by FCA's auto insurance carrier. Must be 24+ years of age due to company insurance coverage requirements for possible use of agency vehicles or transport of clients.

Physical Requirements (BFOQ):

• Able to perform keyboarding for extended periods
• Possess average to above visual and auditory capabilities in the supervision of adolescents
• Be physically capable of meeting Handle with Care (restraint) training and application requirements
• Must be able to perform CPR/First Aid processes
• Able to stand or sit for extended periods
• Able to squat, bend, stoop, jump and/or climb steps/stairs as necessary without risk of injury
• Able to walk and/or run a quarter mile continuously
• Ability to lift up to 40 pounds
• Work extended hours as needed (>40 per week)