General Responsibilities

• Conduct daily rounds in the Owner Services vehicle and complete round sheets noting observed of any unusual activity and policy violations.
• Monitor Owner Services cell phone, ensuring all communications with owners are handled properly and communicated to a supervisory or managerial level when needed.
• Provide shuttle service as directed by management.
• Maintain good personal hygiene and clean work environment.
• Ability to perform mild to moderate janitorial duties as needed.
• Ability to work flexible days and shifts to support the 24/7 Owner Services operation.
• Assist with requests, and questions.
• Ability to fully explain all resort services, policies and other information about the resort to all owners.
• Maintain knowledge of current resort policies, regulations, events, and hours of operation.
• Greet owners warmly and with enthusiasm.
• Assist and bring resolution to owner issues and complaints, with empathy and a focus on satisfaction. Use supervisor support when necessary.
• Ability to learn new skills and adapt to change.
• Assist with administrative duties as needed.
• Other duties as assigned.

Job Qualifications

Education:

• High school diploma or equivalent preferred.

Experience:

• Must have a valid Oregon driver's license.
• Previous owner service experience preferred.
• Excellent written and oral communication skills required.
• Positive interpersonal skills required.
• Must be fluent in verbal and written English.
• Basic computer and typing skills are required.
• Must be able to multi task and work under pressure.
• Excellent listening and comprehension skills required.

FLSA Information

Management Activities

• None

Discretion / Independent Judgment

This position represents the company in handling complaints, arbitrating disputes or resolving grievances. As an Owner Services Agent you will be expected to work with owners and visitors to ensure their satisfaction. An Owner Services Agent takes the initiative and applies creativity to resolve owner challenges and involves a supervisor only when previous methods have been unsuccessful.

ADA Information

Physical Requirements

• Ability to speak and hear
• Close and distance vision
• Identify and distinguish colors
• Frequent standing with some walking and sitting
• Will stand for long periods of time
• Frequently lifts/carries up to 15 lbs.
• Occasionally lifts/carries up to 50 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly

Working Conditions

• May be indoor or outdoor setting
• Varied weather conditions are expected
• Will work near moving or mechanical parts
• May work on high or precarious places
• Varying schedule to include evenings, holidays and extended hours as business dictates