AKIRA IT Support Specialist

In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shopAKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company.

The Position

IT Support Specialist

Overview:

As an IT Support Specialist in our warehouse environment, you will be the frontline resource ensuring all technology systems operate smoothly to keep our warehouse operations efficient and productive. Your role will involve providing technical assistance for hardware, software, and networking issues, supporting warehouse management systems (WMS), and ensuring minimal downtime in a fast-paced environment. You will work closely with warehouse leadership, operations staff, and the broader IT team to maintain operational excellence and resolve issues quickly.

Essential Functions:

• Solution-Oriented Mindset: Focus not just on the problems but the most efficient ways to solve Embrace challenges as opportunities to innovate and improve.
• Hands-On Problem Solving: Approach technical challenges with practical, efficient solutions tailored to the warehouse environment.
• Proactiveness: Instead of merely reacting to issues, foresee potential challenges and strategize to mitigate them. This forward-thinking approach will significantly reduce escalations and improve overall system stability.
• Clear Communication: Effectively explain technical solutions to non-technical staff.
• Integrity & Transparency: Being open about challenges, mistakes, and victories creates a culture of trust. Uphold ethical standards and communicate transparently with all stakeholders.
• Calm Under Pressure: When unexpected issues arise, maintaining a calm demeanor, thinking on the spot, and leading the team effectively through the crisis will be a key determinant of success. 

Key Responsibilities:

• Customer Support: Deliver unsurpassed internal customer support, addressing complex issues with finesse and expertise.
• Expert Technical Troubleshooting: Lead initiatives to maintain system stability and optimize operations. Troubleshoot advanced hardware and software challenges, drawing upon deep expertise. Collaborate with team members for seamless resolution of issues.
• Strategic Infrastructure Management: Manage and prioritize a significant volume of incoming support tickets for efficient resolution.
• Process & Best Practices: Maintain and update IT documentation, ensuring its relevance and utility. 

Qualifications:

• A minimum of 3 years of experience in IT support, desktop support, or systems administration and a minimum of a High School diploma or equivalent.
• Hands-on experience working with Warehouse Management Systems (WMS).
• Organized, detail-oriented, and able to manage multiple tasks and tickets with a calm, proactive mindset.
• Problem-solver who can research and recommend solutions independently but know when to escalate or collaborate.
• Self-motivated, eager to learn, and always looking for ways to improve systems, processes, or documentation. 

Diversity & Inclusion

At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively.

Benefits And Perks

AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you.

Job Type: Full-time

At AKIRA, we are committed to providing fair and transparent compensation. The pay range for this position is $50,000 to $65,000 annually, based on factors such as experience, qualifications, skills, internal equity, and market conditions. Final compensation may vary and will be determined during the interview process.