Front Desk Agent
Come join Our Team at our Hampton Inn & Suites Denver/Cherry Creek!
The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Shifts will be 3pm-11pm. Flexibility is key to be a good fit for this position.
JOB DESCRIPTION
As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Associates are professional, courteous, honest, and loyal.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Processing all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Houskeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guest/visitors.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports, identify any special requests, and check reports for accuracy.
- Complete designated casher and closing reports in the computer system.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
JOB QUALIFICATIONS
- Ideally, you will have 1+ years of experience in a customer service field.
- High school diploma/G.E.D equivalent
- Hotel experience is a plus, OnQ/PEP Hilton experience preferred
- English Language Proficiency
- An ability to problem solve
- Computer Skills a must
- The gift of effectively communicating with others is very important in this role.