Job Title: Operations Specialist / Logistic and Customer Service

Location: Puebla, Puebla

Shift Time: 2:00pm to 11:00pm (In-Office)

Terms: Permanent Full-Time

Salary: Competitive, based on experience

Reports To: Sales Manager, Mexico

About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose:

To provide freight forwarding coordination and support for clients.

Duties & Responsibilities: 

• Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success
• Arranging transport of transborder FTL and LTL shipments within and between Canada, USA, and Mexico
• Negotiating rates with carriers
• Track and trace shipments to destination
• Communicating shipment details with customers and agents
• Arranging local pickups and deliveries
• Calculating revenue and costs on shipment files
• Provide quotes and information to customers
• Book pickups and deliveries of shipments
• Provide paperwork to customs brokers for customs clearances
• Calculate revenue and costs on shipment files
• Communicate shipment status with customers and agents by phone and email

Mindset & Personality:

• Customer Service Oriented: Client focused and providing exceptional experience for our customers
• Responsive: Committed to a high level of responsiveness both inside our business and with our customers and vendors
• Proactive: Takes initiative and an organized approach to day-to-day operations as well as future needs

Professional & Educational Background:

• Minimum of 5 years experience with Transborder Operations in the 3PL industry
• Knowledge of National LTL/FTL type systems (i.e. Forward Air, Polaris, XPO)
• Intermodal handling considered an asset
• Experience working with Transportation Management Systems (TMS)
• General knowledge of Canada, USA, Mexico Customs cross border practices & procedures
• Working knowledge of Loadlink

Skills & Ability:

• Communication: Has good listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation.
• Organization: Must be highly organized and detail-oriented
• Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of our clients. 
• Problem-solving: Strong ability to think outside the box when dealing with complex requirements for clients 

Effort & Working Conditions:

• Office Environment

Why Join Us? 

• Opportunity to shape client success and operational excellence in a dynamic logistics environment
• Collaborative and supportive team culture with a focus on continuous improvement
• Casual work environment
• Engaging social activities and events throughout the year 
• Competitive salary and benefits with opportunities for professional growth

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.