Duties and Responsibilities

• Performs contact lens evaluations and fittings, in accordance with the patient's ocular needs, ensuring integrity of the fit by using instrumentation.
• Provides patient training in the insertion, removal, and care of contact lenses through hands-on practice and written instructions.
• Provides follow-up lens assessments, and/or refers patient back to original prescriber for verification of lens fit.
• Answers questions resolving patient-related contact lens problems.
• Provides thorough documentation of all of the above items in the patient's medical record.
• Orders all contact lenses by accurately specifying lens parameters; verifies lens specifications on delivery prior to patient notification; maintains database of lenses ordered and received.
• Maintains inventory levels by auditing and ordering trial lenses and supplies.
• Reconciles invoices with statements while monitoring credits and exchanges.
• Maintains contact lens service agreements.
• Interfaces with all contact lens representatives.
• Ensures all contact lens charges are collected or submitted to billing department and reconciled at the end of the business day.
• Notifies patients following receipt of ordered lenses; follows the recall policy and procedure for unclaimed lenses.
• Schedules patients for contact lens appointments.
• Maintains knowledge of current technological developments in contact lenses and patient needs.
• Clean and maintain all tech areas, exam rooms, physician areas and patient waiting rooms.
• Ensure quality care of all patients.
• Participate in duties interdepartmentally as deemed necessary, by clinical supervisor, clinic team lead, Administrator, and/or doctor(s).

• Maintain practice and patient confidentiality at all times.
• Exhibit professional demeanor at all times while representing the practice.
• Participate in staff and educational meetings and training.
• Any other duties as assigned which are necessary to operate the clinic effectively and efficiently.

• Knowledge of Ophthalmic terminology and equipment.
• Assist in working up ALL physician patients prior to assigned physician arrival.
• Review the physician's plan for any testing that needs to be completed.
• Complete visual field testing ordered by the physician; photos, OCT, topography, pachymetry, color test, etc. as needed.
• Question patient(s) as to what their chief complaint is and document it in the EHR software.
• Review medical history for accuracy and make changes in the EHR software as needed.
• Review patient(s) medication list for accuracy and update information in the EHR software as needed.
• Conduct a visual assessment of distance and near.
• Dilate and evaluate pupils and eye muscles.
• Conduct patient refraction and tonometry as needed.
• Prepare patients for laser procedures.
• Ensure quality care of all patients seen at ALL locations.
• Report any medical equipment disfunctions at any/ALL locations as needed.
• Check "desk duties" to ensure everything is completed prior to leaving for the day.
• Any other duties as assigned which are necessary to operate the clinic effectively and efficiently.
• Participate in duties interdepartmentally as deemed necessary, by clinical supervisor, clinic team lead, Administrator(s) and/or doctor(s).
• Provide assistance to other clinic personnel as needed.

Qualifications

Required Qualifications:

• High school diploma or an equivalent GED.
• At least three to five years' experience as an Ophthalmic Technician.
• Strong organizational, analytical and interpersonal skills.
• Exceptional written and verbal communication skills.
• Excellent customer service skills.
• Ability to work independently but also work effectively with others as a team to accomplish objectives and goals.
• Demonstrate self-motivation, initiative and time management skills.
• Ability to multi-task and follow strict schedules.

**Please note, candidates without experience working in an optometry/ophthalmology practice will NOT be considered for this position.