Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County for the last 14 years! We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with.

Position Summary: The Director of Association Support is responsible for overseeing the financial, accounting, and reporting functions within our organization. This position ensures compliance with contractual obligations, Generally Accepted Accounting Principles (GAAP), and Florida statutory requirements. This role will oversee multiple departments, including Accounting, Customer Care, and Property Transitions, ensuring seamless integration and functionality.

Key Responsibilities:

Staff Leadership and Management:

• Lead by example, embodying the company's vision, mission, and values.
• Manage a team of skilled accounting professionals, fostering a focus on operational business partnership and support.
• Invest in personal career development, including software training and relevant seminars.
• Build relationships with industry leaders through industry-specific seminars and training to enhance the organization's market presence and departmental efficiency.
• Support subordinate managers in recognizing core competencies and providing development opportunities.
• Develop and drive departmental metrics in alignment with the leadership team's objectives.
• Prioritize meeting and exceeding customer requirements and expectations.
• Effectively handle conflicts, challenges, delegation, and mentorship.

Financial Management:

• Ensure the timely and accurate delivery of scheduled association financial statements and reporting.
• Enforce all collection policies, ensuring necessary funding for all properties and accuracy of membership-related data.
• Oversee the proper filing of association Compilation, Review, or Audits.
• Streamline invoice processing and cash disbursements to ensure timely vendor payments.
• Establish and enforce internal controls and segregation of duties to prevent financial risk and fraud.
• Assess, formulate, and monitor relevant metrics to drive departmental performance.
• Develop policies, procedures, and systems to enhance department performance and delivery of financial statements and administrative contractual services.
• Ensure timely and accurate reporting and analysis of departmental trends to support positive business outcomes.

Board Relationships and Conflict Resolution:

• Develop and maintain strong relationships with the board members.
• Effectively manage and resolve conflicts within the organization and with external stakeholders.
• Ensure clear and transparent communication with the board and other key stakeholders.

Customer Care Oversight:

• Oversee the customer care department to ensure exceptional service delivery.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor customer feedback and address any issues or concerns promptly.
• Collaborate with other departments to ensure a seamless customer experience.

Property Transitions Oversight:

• Oversee the property transitions department to ensure smooth and efficient transitions.
• Develop and implement policies and procedures for property transitions.
• Coordinate with other departments to ensure all aspects of property transitions are handled effectively.
• Monitor and report on the progress of property transitions to ensure timely completion.

Integration of Operational Support Departments:

• Ensure seamless integration and functionality of all operational support departments.
• Develop and implement strategies to enhance collaboration and communication between departments.
• Monitor and evaluate the performance of each department to ensure alignment with organizational goals.

• At least 8+ years of experience managing multiple departments including Accounting, Customer Service
• Deep understanding of company Operations
• Bachelor's degree in accounting, business administration, or a related field;
• Profound understanding of strategy implementation through tactical leadership.
• Proficiency in collaboration with the Executive Team, Leadership Team, Board Members, and staff.
• A commitment to creating a collaborative and positive work environment.
• Strong relationships with team members and key vendors.
• Strong project management, interpersonal, and leadership skills.
• Advanced knowledge of MS Office (Excel, Word & Outlook).
• Willingness to travel to Board Meetings (Tri-County) as required (15% of the time).
• Familiarity with Tops Software and/or AvidXchange preferred.

Success Criteria:

• A visionary capable of evaluating situations, developing plans, and executing them successfully.
• Committed to creating efficiencies that support organizational growth.
• A strategic leader driven by quality and service for the associations we serve.
• An exceptional communicator who listens, integrates feedback, and shares insights and recommendations.
• A skilled problem-solver with a talent for developing processes, managing resources, and leading change initiatives.
• An effective relationship manager, well-versed in Common Interest Realty Associations accounting methodology and Florida statutory laws.

Who We Are

At Affinity Management Services, we are passionate about community association management. We value knowledge sharing and welcome new team members who enjoy the challenges of community association and property management, including Homeowners Associations, Condominiums, and Apartments.

Our Values:

We lead with the following values:

• Relationship Oriented: We exceed expectations and build lasting relationships.
• Teamwork: We collaborate and take collective ownership of our clients' needs.
• Professionalism: We hold ourselves to a high standard and have a continued commitment to self-development.
• Solutions oriented: We anticipate, adapt, and implement the right strategy and process.

What We Offer:

We invite you to be a member of our team, where you can enjoy a comprehensive benefits package, including:

- Fully paid medical insurance for you and your family

- Voluntary dental, vision, life insurance, and short-term disability

- 401(K) Plan after 90 days of employment

Additionally, we provide competitive pay, paid time off, a respectful, caring, and positive working environment. You will have opportunities for growth and promotion within the organization, including specialized training, industry-related organization memberships, and mentoring support to help you achieve your career development aspirations.

Note: The company provides a disclaimer that the job post may not be an exhaustive list of all responsibilities and requirements, and the essential functions of the job may change based on business necessity.

Affinity Management Services is committed to a non-smoking and drug-free environment. We are dedicated to fair treatment of all applicants and associates without regard to factors such as race, national origin, sex, age, disability, veteran status, sexual orientation, or gender identity, as protected by law.

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