Description We are looking for a dedicated and personable Customer Service Representative to join our team in Grand Rapids, Michigan. As part of the Machinery Manufacturing industry, you will play a crucial role in fostering strong customer relationships and ensuring satisfaction through attentive service. This is a long-term contract position offering a dynamic and fast-paced work environment where your communication and problem-solving skills will shine. Responsibilities: - Respond promptly to customer inquiries and provide accurate information through various communication channels. - Draft and process written business correspondence with professionalism and attention to detail. - Proactively identify customer needs and offer solutions, contributing to business development and referral goals. - Deliver friendly and efficient customer service while maintaining a high level of accuracy. - Collaborate effectively with internal and external stakeholders to resolve customer issues. - Utilize Customer Relationship Management (CRM) systems to manage and track customer interactions. - Conduct thorough research to address and resolve complex customer inquiries. - Assist with administrative tasks and maintain organized records. - Navigate multiple computer systems and applications to support operational efficiency. - Promote a positive and supportive attitude while handling customer interactions. Requirements - Minimum of 2 years' experience in a customer-focused and goal-driven environment. - Superior verbal, written, and interpersonal communication skills. - Strong proficiency in Microsoft Office applications. - Familiarity with Customer Relationship Management (CRM) systems such as Highrise, Insightly, or similar. - Proven ability to solve complex issues through detailed research and analysis. - Demonstrated ability to work collaboratively with partners, clients, and customers. - Excellent organizational skills with a keen attention to detail. - Positive and detail-oriented demeanor with a commitment to delivering exceptional service. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .