Job Title: Operations Support Specialist
Department: Administration
Reports To: Chief Operations Officer
Status: Non-Exempt
Salary Range: 41,000 - $63,000 ($19.71 - $34.80 per hour depending on experience)

Who We Are
At Timberline Bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a "Better, Faster, Easier. -Always." experience is the Timberline Team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes Timberline Bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the Timberline personal touch, the level of customer support is unparalleled. We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. TO US, IT IS PERSONAL.

What We Value
At Timberline Bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business.

1. Exceeding Customers' High Expectations
2. Empowering a Dedicated Team
3. Having Fun While Winning
4. Passionate About our Communities
5. Value Added Resource for our Customers (Trusted Advisor)

Position Summary
The Operations Support Specialist is a dynamic, detail-oriented team member who plays a key role in supporting various administrative departments across the bank. This position is ideal for someone eager to learn and comfortable navigating a fast-paced environment with shifting priorities. The right candidate will be reliable, driven, and detail-oriented, with a positive, approachable personality that fosters effective collaboration across all teams. Confidentiality, sound judgment, high ethical standards, and the ability to work independently are essential for success in this role.

Essential Duties and Responsibilities

• Assist and serve as a back-up with several general ledger (GL) reconciliations, including documentation and discrepancy resolution.
• Assist with dormant accounts, ensuring proper recordkeeping and adherence to applicable regulations.
• Support the PDPA processes and assist the team with related tasks, serving as a reliable point of contact as needed
• Back-up support for several tasks including: escheatment, ATM terminal balancing, new employee orientation, daily/monthly report reviews, decisioning non-posts and NSFs; processing chargebacks, stop payments and ACH returns
• Support the Human Resources team by managing new employee supplies, swag procurement, and coordinating pick-up of branded items and awards.
• Serve as the lead for the internal Events Committee, coordinating meetings and approvals, logistics, and follow-up.
• Assist in planning internal training, including room reservations, communications, catering, and material prep.
• Update company intranet content, including but not limited to milestones (anniversaries and birthdays), upcoming internal events, and other general staff communications.
• Provide direct administrative assistance to C-Suite executives
• Coordinate and organize executive-level meetings, board materials, and leadership team communications, ensuring timely follow-up on action items.
• Prepare, edit, and format sensitive documents, reports, and presentations for executive review and external distribution.
• Handle confidential projects and high-level requests with discretion, professionalism, and attention to detail.
• Maintain a high level of confidentiality in handling sensitive personnel and company information.
• Use good judgment, discretion, and problem-solving skills to independently resolve issues and ensure tasks are completed accurately and on time.
• Other duties as assigned.

Required Knowledge and Expertise

• Strong work ethic, high personal integrity, and willingness to take initiative without prompting.
• Ability to maintain confidentiality and discretion in all matters.
• Positive, approachable demeanor with strong interpersonal communication skills.
• Comfortable working independently and collaborating across multiple teams.
• Proficient with Microsoft Office (Word, Excel, Outlook); prior experience with banking systems is a plus.
• High attention to detail and excellent organizational skills.
• Previous administrative, event coordination, or multi-department support experience preferred.
• High School Diploma or equivalent.

Key Competencies

• Dependable Work Ethic: Reliable, punctual, and committed to excellence, regardless of task difficulty.
• Be Thorough: Ensure that work is completed thoroughly and correctly; prepare carefully for meetings and presentations.
• Establish and Maintain Personal Credibility: Consistently model behavior that is perceived as responsible, reliable, and ethical.
• Problem-Solving & Analytical Skills: Strong critical thinking to identify issues and develop solutions, while analyzing data to improve performance.
• Attention to Detail: Ensures accuracy and thoroughness in all tasks.
• Communication: Clear, respectful, and effective verbal and written communication with vendors, employees, and customers.
• Relationship Building: Builds strong connections with vendors, management, and staff.
• Self-Motivation & Adaptability: Ability to work independently and adapt in a fast-paced environment, while maintaining confidentiality.
• Organizational Skills: Strong ability to manage multiple priorities efficiently.

Equal Employer Opportunity Statement
**Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off.

Timberline Bank prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested. OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT-AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.