Position Summary

Driver Supervision

• Provide leadership, guidance, and support to the driver team.
• Ensure all drivers comply with company policies, safety standards, and local transportation regulations.
• Coordinate daily assignments, shifts, and schedules to ensure adequate coverage and efficient service.
• Ensure all drivers are equipped with the proper resources/equipment to perform job duties
• Conduct regular performance evaluations and provide constructive feedback to drivers.
• Monitor daily driver behavior and address performance or disciplinary issues.
• Facilitate regular driver meetings to address updates, concerns, and feedback.
• Ensure drivers are prepared to handle unexpected delays, emergencies, or changes in routes.
• Monitor vehicle assignments to ensure proper utilization and maintenance scheduling.
• Partner with the Road Specialist to provide on-the-ground support and solutions during emergencies, such as vehicle breakdowns, accidents, or route disruptions.

Training and Development

• Oversee onboarding and training programs for new drivers.
• Conduct ongoing training sessions on safety protocols, customer service, and operational updates.
• Collaborate with Safety Trainer to ensure drivers are up-to-date on certifications and safety practices.

Communication:

• Partner with the Scheduling Lead and Dispatch Lead to ensure efficient route planning, driver availability, and operational coverage
• Provide input for safety audits and participate in initiatives to enhance driver safety performance.
• Work closely with Dispatchers and Schedulers to address operational challenges and meet service demands.
• Collaborate with other departments, including Maintenance and Safety, to ensure seamless operations
• Address driver shortages or scheduling conflicts and propose solutions.

Compliance and Reporting

• Keep records of all driver accidents, incidents, complaints, and compliments. Report documentation in a timely and accurate manner to compliance specialist
• Review and approve incident reports and trip documentation for accuracy and completeness.
• Collaborate with other departments, including Maintenance and Safety, to ensure seamless operations
• Ensure drivers follow all federal, state, and local transportation laws and nonprofit-specific regulations.
• Maintain records of driver certifications, vehicle inspections, and incident reports.
• Provide regular reports on driver performance, safety metrics, and operational efficiency to the Operations Manager

Note: This is not all inclusive. The possibility of additional business driven assignments does exist

​​Qualifications and Education Requirements​

Education: High school diploma or equivalent required, a bachelor's degree in Transportation Management, Logistics, or a related field is preferred.

Experience: Minimum of 2 years of experience in transportation operations or driver supervision

Certifications: Commercial Driver's License (CDL) or willingness to obtain one is preferred.

Other: Ability to work flexible hours, including evenings, weekends, or holidays as needed

​​Preferred Skills​

Knowledge of transportation regulations and compliance standards.

Ability to handle high-pressure situations and make quick, informed decisions.

A proactive approach to problem-solving and conflict resolution.

Strong leadership and team management abilities.

Excellent communication and interpersonal skills.

​​Additional Notes​

Will be responsible for creation of all Job Descriptions, annual PDCA planning and employee evaluations for Direct Reports