Description We are looking for a Customer Service Representative to support consumer inquiries and product-related concerns for a growing organization in Bloomfield, New Jersey. This Long-term Contract opportunity combines onsite collaboration two days per week with remote work three days per week and is ideal for someone who enjoys delivering thoughtful service across phone, email, and digital channels. The person in this role will help ensure customer issues are documented accurately, resolved efficiently, and handled with professionalism. Responsibilities: - Oversee incoming service requests through the ticketing system and keep each case updated from intake through resolution. - Address customer questions, product-related concerns, and general support needs across phone, email, and online channels. - Record complaint details carefully and maintain complete, accurate documentation for tracking and follow-up purposes. - Support e-commerce customers by resolving order-related issues, website concerns, and sales inquiries in a timely manner. - Assist with seasonal demand related to Advent Calendar sales activities during the second half of the year. - Work closely with the Consumer Relations Lead to escalate complex issues and ensure consistent service standards are met. - Enter and manage customer information, case notes, and order details within internal platforms and reporting tools. Requirements - Previous experience in customer service, call center support, or consumer relations is required. - Comfortable handling inbound communications and responding professionally through both phone and email. - Strong data entry and documentation skills with careful attention to detail. - Proficiency with Microsoft Word and Microsoft Excel for routine tracking and administrative tasks. - Ability to learn new systems quickly, including Shopify and Easiware, through provided training. - Capable of working independently after onboarding while staying organized and meeting deadlines. - Experience supporting order entry, appointment scheduling, or e-commerce-related inquiries is preferred. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .