Description Overview We are seeking a reliable and customer-focused IT Help Desk Support Specialist to provide first-level technical support to end users across the organization. In this role, you will be responsible for managing incoming support requests, troubleshooting a variety of hardware and software issues, and ensuring timely resolution or escalation. You will play a key role in maintaining daily IT operations by prioritizing requests, documenting issues accurately, and delivering a high level of customer service. This position is ideal for someone who is detail-oriented, communicates effectively, and thrives in a fast-paced, team-driven environment. Responsibilities + Serve as first point of contact for IT support (phone, email, ticketing system) + Log, track, and prioritize all support requests with accurate documentation + Troubleshoot and resolve basic hardware, software, and access issues; escalate as needed + Follow established escalation procedures and service level expectations + Maintain and update help desk documentation and knowledge base + Monitor ticket queues and follow up to ensure timely resolution + Support IT projects and continuous process improvement initiatives Requirements Qualifications + High school diploma or equivalent; technical training preferred + 1+ year of help desk, call center, or customer support experience + Familiarity with ticketing systems and basic IT troubleshooting + Experience with POS systems or end-user hardware is a plus Skills + Strong customer service and communication skills + Problem-solving and troubleshooting ability + Detail-oriented, organized, and able to multitask + Team player with a proactive mindset Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .