Position

The claims department has an immediate opening for someone who can demonstrate the WCF values to join their team as a Workers Compensation Claims Operations Specialist. This is a full-time, exempt position based in WCF's Sandy, Utah headquarters. Hybrid work is available.

Responsibilities

• Design, update, and deliver customized training curricula for new hires and existing staff to ensure consistent knowledge and skill development across the department.
• Develop and maintain comprehensive training materials, manuals, guidelines, and tools to support effective learning and consistent claims handling practices.
• Identify opportunities for improvement and recommend enhancements to systems, workflows, and procedures to increase departmental efficiency and productivity.
• Provide ongoing training and support to the workers' compensation adjusting team, ensuring up-to-date knowledge of procedures and best practices.
• Work cross-functionally to identify problems, design effective solutions, and support implementation and training efforts to ensure successful adoption.
• Assist in developing and reviewing policies, procedures, and guidelines to ensure uniform application across the department.
• Partner with other departments to share claims knowledge and support the organization's mission of excellence.
• Analyze claims trends and provide actionable insights to improve claims management practices.
• Manage special initiatives and serve as a subject matter expert on claims-handling issues across the organization.
• Champion a culture of outstanding customer service in all aspects of claims handling and team interactions.

Qualifications

• Bachelor's degree in a related field or AIC designation preferred.
• Two years of experience in claims adjusting preferred, or an equivalent combination of education and relevant work experience.
• Sound knowledge of workers' compensation statutes and case law, general liability and insurance industry issues, third-party recovery, and claims principles.
• Exceptional customer service, interpersonal, decision-making, critical-thinking, and communication skills.
• Strong organization skills.

WCF Insurance offers an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous 6% employer match and additional benefits such as an Employee Assistance Program (EAP) and time off to volunteer in the local community. All employees earn 4 weeks of vacation their first year.

An internal candidate should have six months in their current position, acceptable job performance, and must notify their current supervisor that they have applied for the position.

Our People

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.

WCF INSURANCE IS AN EQUAL OPPORTUNITY EMPLOYER

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.