Location: Must live within a commutable distance of the Oriskany, NY, Tampa, FL, Bloomfield, CT Cary, NC, Aurora, IL, offices Once a month in office for meetings Key Responsibilities: * Conducts quality reviews of Americans with Disabilities Act (ADA) claims. * Identifies trends, root causes, and quality gaps from the analysis of data. Provides timely and meaningful feedback to associates and management regarding performance and quality standards. * Partners with team to develop criteria and standards in which to measure quality behaviors. * Assists in the research, analysis, partnering and providing feedback and recommendations for quality improvements to the training and procedures team. * Presents findings to Senior Level Management and other key stakeholders. * Coach and mentor ADA Specialists to drive improvements in claim handling. * Provide additional support to the Absence Management Services quality team as needed. Essential Business Experience and Technical Skills: Proficient knowledge of the leave services industry and the operational transactions and processes supported. Required: * 3+ years of experience managing ADA claims. * Experience managing absence claims for a variety of customers and leave programs * Strong oral and written communication skills * Strong working knowledge of Excel and PowerPoint * Excellent report writing and presentation skills * Demonstrated critical thinking, attention to detail, analysis and problem-solving skills Preferred: * Prior training or management experience * Bachelor's degree Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.