Join Our Team as a Loan Collections Specialist!

Where Problem-Solving Meets Member Success!

At Credit Union of the Rockies, we're here to help our members-not just when things are going great, but especially when they hit a rough patch. As our Loan Collections Specialist, you'll balance two key things: supporting our lending team and working with members who've fallen behind on their loans. It's part detective, part problem-solver, and always member-first. You'll help protect the credit union's loan portfolio while giving people a fair shot at getting back on track.

This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and enjoys making a tangible impact in people's financial journeys. You'll dig into details, have honest conversations, and collaborate with a team that believes in doing the right thing-even when it's hard.

If you're ready to bring your expertise, empathy, and commitment to helping members move forward, we'd love to hear from you.

Role:

The Loan Collections Specialist supports both lending and collections functions with a focus on two key areas: processing loans and managing delinquent accounts. From preparing documentation and disbursing funds to working through early-stage and more serious delinquencies, you'll help ensure a smooth, member-focused lending experience. This role plays a critical part in maintaining portfolio quality while staying aligned with credit union policies and regulatory requirements.

Credit Union of the Rockies Culture:

We're not your typical financial institution. We're a tight-knit team that's passionate about serving Colorado's mountain communities. As a Rockier, you're more than just an employee; you're part of a mission-driven group that believes in supporting one another, growing together, and having fun along the way.

This role reports to our Director of Member Services and Lending, who reports directly to our Chief Operating Officer. You'll also have regular exposure to our CEO and CFO (no ivory towers here). We believe in access, collaboration, and shared success.

We're proud of our momentum: five years running with the lowest turnover in our history, and last year was our best yet. We celebrate wins-big and small with milestone awards, shout-outs, and our Employee of the Quarter recognition. If you're looking for a place where you can grow your career, bring your ideas to the table, and have some fun along the way, you might just be a Rockier already.

Description of Duties:

• Monitor and collect loans delinquent over 11 days. Includes contacting members, negotiating payment arrangements, counseling on financial obligations, and documenting outcomes.
• Process consumer and indirect loans from approval to disbursement. Includes document preparation, verifications, cross-department coordination, and member communication.
• Perform loan maintenance, imaging, and collateral perfection (titles, insurance tracking, etc.). Maintain compliance with loan policies.
• Handle general member and department inquiries regarding loans and delinquencies. Serve as a liaison between departments and external vendors (e.g., title companies, insurance).
• Prepare and recommend accounts for further action (repossession, legal, bankruptcy). Perform required skip tracing and disposition of collateral.
• Prepare and file bankruptcy documentation. Attend hearings and process court correspondence as required.
• Attend trainings, team meetings, and support special projects or audits as needed. Participate in monthly classification meetings and internal reporting.

Knowledge and Skills:

• 6 months to 2 years of similar or related experience, including preparatory experience
• High school education or GED

Additional Information:

• We have a hybrid onsite/remote work schedules (telecommuting options available after job skills are trained)
• Incentive for over-and-above results