Position Summary:

Envera Systems is a rapidly growing Florida-based electronic security company with strong financial backing, advanced proprietary technology and unique solutions, specializing in live monitored, access control and active video monitoring.

This is a remote opportunity which includes processing phone and email transactions.

Job Responsibilities: To perform this job successfully, the Account Representative may be expected to perform some or all of the duties listed, and other duties as assigned:

• Process phone and email transactions, mainly for key account contacts (board members and property managers)
• Maintain all verification standards.
• Maintain and assist in updating account records across multiple databases
• Understand and be able to explain all services included for customer accounts.
• Work closely with and support Account Managers with account specific research and concerns.
• Client education and training to clients on all available tools/software for video and access control.
• Direct and/or escalate incoming messages to the appropriate department for resolution.
• Run reports for internal and external usage.
• The Account Representative will work under close supervision during the first 90 days.
• Must adhere to both company and departmental policies.

Skills:

• Self-motivated and have a professional attitude.
• Excellent communication and listening skills.
• Excellent teambuilding, customer service, and interpersonal skills.
• Good decision making skills, be very organized and detail oriented.
• Proficient with computer, keyboard, and telephone.
• Ability to meet minimum quality, professionalism, and verification standards.

Abilities:

• Ability to work overtime as requested by management.
• Ability to work effectively with others.
• Ability to work as part of a fast paced team and be flexible.
• Ability to interpret a variety of instructions provided in written, oral, or electronic form.
• Ability to maintain one's composure in stressful situations without becoming defensive.

Minimum Qualifications:

• High School Diploma or General Education Degree (GED).
• Must be 18 years of age or older.
• Minimum 2 years of applicable experience
• Previous call center or alarm experiences are a plus.
• Must have an acceptable quiet work area at home.
• Must have reliable internet connection, including Ethernet cable. Wireless access is not acceptable (Minimum of 20 Mbps download speed)
• Bi-lingual a plus.

Physical Demands:

• While performing the duties of this job, the employee is required to sit for long periods of time and operate a computer and headset.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Remote - Work from Home or In-Office