$60,000 - $80,000

About the Role

ATRO is looking for a Heavy-Duty Truck Parts Product Engineer to join our team! In this role, you'll serve as a key technical resource, supporting customers and internal teams with the application, integration, and troubleshooting of heavy-duty truck parts and systems. If you have deep technical knowledge, a passion for problem-solving, and enjoy helping others, we want to hear from you.

What You'll Do

• Be the go-to technical expert for customers, service teams, and internal sales staff regarding heavy-duty truck parts

• Support the warranty and claims process with accurate technical insights

• Troubleshoot product application, compatibility, and performance issues

• Maintain accurate logs of customer interactions and communicate key issues to field sales

• Develop and update technical documentation including install guides, bulletins, and troubleshooting resources

• Research and analyze usage data, market pricing, and customer feedback to identify product improvement or development opportunities

• Work cross-functionally with engineering, sales, and marketing to ensure smooth new product launches

• Report technical data to industry platforms such as IMDS and OptiCat

• Assist with creating and maintaining Bills of Material (BOMs) and e-commerce product data

• Keep CRM systems up to date with technical support interactions and findings

• Contribute to continuous improvement of support processes and documentation

• Stay current with new technologies and products in the heavy-duty truck space

What You Bring

• Bachelor's degree in Engineering or a related field, or equivalent work experience

• Strong technical knowledge of heavy-duty truck systems, components, and parts

• Experience in a technical support or customer-facing technical role

• Proficiency with Microsoft Office (Excel, Word, Outlook) and CRM tools

• Strong problem-solving skills and attention to detail

• Excellent communication skills-verbal, written, and interpersonal

• Ability to work independently and collaboratively across teams

• Comfortable interpreting technical drawings and diagrams

• Bilingual (English/Spanish) preferred

• Automotive or truck industry experience is a plus

• Familiarity with CAD software (Solidworks, Creo Parametric) is a bonus

• Experience with e-commerce product data systems (PIES, OptiCat) preferred

Physical Requirements

• Ability to lift/move objects as needed

• Comfortable sitting and working on a computer for extended periods