Description Robert Half Lexington is looking for several experienced Customer Service Representatives to join a team in Lexington-Fayette, Kentucky. This is a Contract-to-Permanent position within the hospitality industry where you will play a key role in managing reservation requests and delivering exceptional service to clients. If you thrive in a fast-paced environment and have a passion for ensuring client satisfaction, this opportunity is for you. These openings have a variety of schedules available---some Monday through Friday 2nd shift working hours and some weekend schedules like Saturday-Wednesday or Wednesday to Sunday, also 2nd shift working hours. Apply today to be considered! Responsibilities: - Manage and complete reservation requests, typically ranging from 1-10 room-nights, to meet client needs and expectations. - Ensure all reservations align with client policies, including per diem, amenities, mileage, and hotel preferences. - Respond promptly and accurately to client requests, adhering to established deadlines. - Utilize critical thinking to identify hotel options that align with business financial goals. - Accurately input reservation details and requests into the system to maintain data integrity. - Apply knowledge of the hotel industry and regional markets to provide tailored solutions for client needs. - Communicate effectively with clients, providing timely updates and resolving outstanding requests prior to arrivals. - Address and resolve client and hotel issues related to extensions, early departures, or reservation changes. - Collaborate with Account Management and Hotel Network teams to identify preferred hotel options and enhance client experiences. - Deliver exceptional service by anticipating and addressing client needs, including unspoken expectations. Requirements - Proven ability to thrive in a collaborative team environment while delivering high-quality service. - Strong proficiency in Microsoft Word, Excel, Outlook, and internet navigation. - Experience in customer service, call center operations, or client relations. - Exceptional attention to detail and accuracy in data entry tasks. - Effective communication skills to professionally handle client and hotel interactions. - Ability to manage multiple tasks and meet deadlines in a fast-paced setting. - Familiarity with hospitality industry standards and practices is a plus. - Willingness to adapt to business needs and take on additional responsibilities as required. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .