Req #: 247547 Department: UW MEDICAL CENTER - MONTLAKE - ADMITTING Posting Date: 07/02/2025 Closing Info: Closes On 07/09/2025 Salary: 50% of $4,180 - $5,983 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, **click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20230701\_a11y.pdf)** **UW Medical Center-Montlake - Admitting Department** has an outstanding opportunity to hire a **Patient Services Specialist Lead** . **WORK SCHEDULE:** + 50% FTE (20 hours per week) + Saturday and Sunday; 6:00am - 4:30pm + Day Shift **POSITION HIGHLIGHTS** + Serve as the primary resource for training, guiding, and auditing the work of Patient Services Specialists (PSS), while supporting front desk operations and ensuring smooth patient flow. + Greet and assist patients and families, ensuring accurate registration, rooming, and proper identification as they enter the medical center. + Ensure correct demographic and financial information is collected, including signed consents and financial agreements. + Verify insurance coverage, coordinate with internal departments and external facilities, and refer patients to Financial Counseling as needed. **PRIMARY JOB RESPONSIBILITIES** + Collect and verify patient demographic and financial information, obtain consents, and complete registration using Epic ADT + Coordinate care with other services, manage referrals and medical records, and schedule interpreter services as needed + Triage phone calls, provide service information, and ensure accurate patient identification and admission + Perform front desk duties including check-in, discharge, appointment scheduling, and time-of-service payment collection + May float between departments and take on lead responsibilities; perform additional duties as assigned **REQUIREMENTS** + High School graduation or equivalent + Three years of healthcare, administrative experience + An equivalent combination of education and experience may substitute for stated requirements **ABOUT UW MEDICAL CENTER-MONTLAKE** UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances. The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit's light rail station across the street. **Excellence. Exploration. Education. (https://www.uwmedicine.org/about/career-opportunities/uw-medical-center-montlake)** **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.