Regional Hand Center is expanding and currently seeking a dynamic individual to join our team full time! This position will be responsible for greeting and registering patients and assisting with necessary admitting paperwork. This position will also provide backup assistance to the call center when needed.

DUTIES/ RESPONSIBILITIES

Philosophy

• Supports the center's ideology, mission, goals, and objectives
• Performs in accordance with the center's policies and procedures
• Follows the center's standards for ethical business conduct
• Conducts self as a positive role model and team member
• Recognizes patients' rights and responsibilities and supports them in performance of job duties
• Participates in center committees, meetings, in-services, and activities

Communication

• Communicates effectively and professionally with patients, visitors, physicians, and coworkers
• Interacts with others in a positive, respectful, and considerate manner

Receptionist duties

• Greets and registers patients and provides necessary paperwork for completion
• Notifies appropriate clinical staff that patient is present after patient has completed paperwork
• Schedules appointments
• Serves as telephone operator for center; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party
• Receives and distributes all mail and special deliveries
• Ensures that pharmaceutical/equipment representatives and guests have appropriate badges and do not interfere with patient care or confidentiality
• Calls appropriate agencies for assistance in case of emergency
• Prints and files Pathology Reports in patient files
• Print current day physician schedule for Administrator
• Performs other miscellaneous office/clerical duties as needed
• Assists with Call Center when necessary
• Responsible for incoming cash, checks, and credit card receipts until balanced and delivered to business office

REQUIRED QUALIFICATIONS

• High school diploma or GED certificate
• 2 years minimum medical receptionist experience
• Training or courses in business office activities
• Bilingual English/Spanish preferred
• Good typing skills
• Good communication skills
• Good computer skills

Preferred

• Medical reception and scheduling
• Experience with Workers Compensation
• Insurance verification experience
• MA certification

RHC/RHSA is a California at-will, equal opportunity employer.