About BirchStreet Systems

BirchStreet Systems, Inc. delivers a comprehensive procure-to-pay SaaS business solution tailored to the unique demands of the hospitality, food service and gaming industry. Our superior P2P solution focuses on streamlining and automating key functions such as eProcurement, Accounts Payable, Inventory Control, Invoice Management, Recipe Management, Payments Optimization, and Operational Insights. This comprehensive suite empowers users, suppliers, and corporations to optimize operations, driving transformation and yielding significant cost savings. Today, BirchStreet is partnered with the largest multi-national hospitality enterprises in the world and is subscribed by tens of thousands of businesses across 120 countries.

Role Overview: We're seeking a Product Analyst to join our team and help drive product success through deep understanding of our current offerings, customer engagement, product KPIs and cross-team collaboration. This hybrid role combines product management and functional support with hands-on responsibilities creating end-user documentation and delivering product demos. If you enjoy working at the intersection of data, product development, and customer experience, this role is for you.

Key Responsibilities:

• Customer & Market Insight
  • Collect and analyze data on product usage, customer behavior, and feedback to identify trends, pain points, and opportunities.
  • Conduct competitive research and market analysis to inform product direction.
• Requirements & Use Cases
  • Partner with key business stakeholders to define functional requirements that address real customer pain points for both the web-based platform and the mobile application.
  • Translate business needs into clear user stories, acceptance criteria, and workflows for both web-based platform and the mobile application.
  • Map out use cases and edge cases to ensure solutions are practical, scalable, and user-friendly.
  • Participate in user acceptance testing (UAT) and provide feedback to ensure high product quality.

• Documentation & Communication
  • Write and maintain end-user documentation such as help guides, FAQs, and release notes.
  • Support internal documentation for product and engineering teams (requirements, specifications, etc.).
  • Communicate insights and requirements clearly across cross-functional teams.
• Customer Engagement
  • Partner with Solutions Engineering to provide product demos for customers, prospects, and internal stakeholders.
  • Partner with Customer Success and Sales to understand where users struggle and translate those learnings into product improvements.
• Analysis & Reporting
  • Track product adoption and performance.
  • Present findings and recommendations to product leadership in a clear, actionable way.

Qualifications:

• Bachelor's degree in business or equivalent practical experience.
• 3+ years of experience in product analysis, business analysis, data analytics, or a related role in a SaaS company.
• Strong analytical skills with experience using SQL, Excel, or BI tools (Tableau, Power BI, etc.).
• Excellent communication skills, both written and verbal.
• Confident presenter, comfortable demoing to both technical and non-technical audiences.
• Experience with documentation tools (Confluence or similar) a plus.
• Familiarity with Agile/Scrum product development is desirable.