*Dependent upon qualifications

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits:

• Excellent health/dental benefits
• See into the future with our luxurious vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• Unlimited mobile phone plan
• 10 days' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

Position Summary:

The NOC Engineer at Summit 7 is a key player in ensuring the smooth operation of our managed service provider (MSP) environments. This role focuses on developing and optimizing processes, managing vulnerabilities, and utilizing Remote Monitoring and Management (RMM) tools to enhance our service delivery. As a point of escalation for the service desk analysts, you will drive effective project management and process improvements to meet client needs efficiently.

Essential Functions:

• Process Development & Optimization:
  • Create, document, and refine processes for handling NOC tickets and managing client environments.
  • Design and implement new procedures, policies, and standards to streamline NOC operations.
  • Develop workflows and automation for recurring tasks to increase operational efficiency.
• Remote Monitoring and Management (RMM):
  • Utilize RMM tools to monitor, manage, and configure client servers, endpoints, and devices.
  • Ensure that all client systems are up-to-date with the latest patches and security updates.
  • Leverage RMM tools to track incidents, resolve vulnerabilities, and perform proactive maintenance.
• Project Management:
  • Oversee and track client projects from initiation through to completion, ensuring timely delivery and alignment with client expectations.
  • Communicate with stakeholders and other teams to address and resolve issues, manage expectations, and provide regular updates.
• Vulnerability Management:
  • Design and implement remediation plans for identified vulnerabilities in client systems.
  • Manage and patch software on Windows and Mac OS platforms.
• Client Communication:
  • Handle proactive communications with clients, including setting expectations and providing updates during service outages.
  • Document client environments comprehensively, including network diagrams and configuration details.
• Documentation & Reporting:
  • Maintain detailed documentation for all client environments, including policies, standards, and procedures.
  • Record incidents, correlate them to identify trends, and develop strategies to prevent future issues.
  • Manage, document, and configure client backups; including remediation when issues arise
• Collaboration & Support:
  • Assist the Network Engineer with outages and technical issues.
  • Work closely with other Summit 7 teams to resolve issues and ensure cohesive service delivery.
  • Communicate effectively with software support and third-party vendors to resolve technical challenges.

Additional Responsibilities:

• Manage and deploy software and hardware for client environments.
• Onboard clients to management systems.
• Handle other duties as assigned by management.

Requirements:

• Certifications:
  • Security+ CE Certification or equivalent IAT Level 2 certification.
• Technical Skills:
  • Extensive experience with RMM tools and cloud technologies.
  • Proficient in Microsoft Azure and administrative skills across multiple operating systems (Windows, Mac OS, Linux, Android, iPhone OS).
  • Experience with Mobile Device Management (MDM) and antivirus administration.
  • Basic networking knowledge, including support and monitoring of Firewalls, Switches, WAPs, and servers.
• Project Management:
  • Demonstrated ability to manage and track projects, ensuring successful completion and client satisfaction.
• Communication Skills:
  • Strong customer communication skills, capable of clear and effective interaction with both clients and technical personnel, especially in high-pressure situations.
• Personal Attributes:
  • Ability to work independently with a strong drive for professional development.
  • Aptitude for identifying industry trends and implementing best practices.
  • U.S. citizenship and ability to pass an extensive background check.
• Additional Skills:
  • Experience in automating tasks and processes to enhance efficiency.

Summit 7 Systems, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Summit 7 Systems requires background investigations. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.