Responsible for maintaining and troubleshooting software applications, ensuring smooth operations and resolving issues for end-users. Act as a liaison between users and development teams, providing technical assistance, identifying bugs, and implementing solutions.

Key Responsibilities:

• Investigating and resolving production incidents: Analyzing and documenting solutions for production issues, debugging, and performing complex testing.
• Troubleshooting and debugging: Identifying and resolving software defects, performance issues, and other technical problems.
• Providing user support: Responding to user inquiries, assisting with software usage, and escalating complex issues to the appropriate teams.
• Root cause analysis: Identifying the underlying causes of issues to prevent recurrence.
• Developing and implementing solutions: Coding, testing, and deploying fixes and enhancements to improve application stability and performance.
• Maintaining documentation: Creating and updating technical documentation, such as user guides, troubleshooting procedures, and knowledge base articles.
• Collaborating with other teams: Working with development, QA, and infrastructure teams to resolve complex issues and improve software quality.
• Monitoring application performance: Tracking key metrics, identifying potential issues, and optimizing application performance.
• Ensuring compliance: Following established software development lifecycle (SDLC) methodologies and risk guidelines.

Skills Required:

• Strong technical skills in relevant programming languages and technologies: MERN, C#, .Net, Entity Framework, T-SQL
• Exoerince in the Mortgage sector
• Open Source experience is a plus
• Microsoft Azure or general cloud development.
• Cross-browser, Adaptive/Responsive development and design.
• RESTful APIs.
• Scalable and secure web architecture
• Unit testing principles. Version control principles.
• Tools:Visual Studio, Postman
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with debugging, testing, and troubleshooting software applications.
• Knowledge of software development methodologies and best practices.
• Familiarity with ITIL framework (or similar) and incident management processes.
• Familiar with mortgage lending process
• Open Source experience is a plus
• Experience with source and version control systems, caching frameworks
• Experience with various SDLC methodologies (Scrum, Kanban, Hybrid)
• Object oriented programming mindset
• Recommend, design and implement new code seamlessly
• Effectively communicate code design concerns and status updates to management and peers
• SQL experience
• Quickly assess existing code bugs and repair
• Demonstrated experience with adhering to usability, design and development standards

Must be able to pass a Federal, State, and Local criminal background check. Any job offer will be based on the results of the background check.