FLSA Status: Non-Exempt
Reports to: Executive Director
Our Mission: It is our mission as an organization to provide a comprehensive rehabilitation and support program and promote the quality of life for the people we serve. NeuLife Rehabilitation of Michigan provides post-acute rehabilitation and residential services for individuals with Traumatic Brain Injury (TBI), Acquired Brain Injury (ABI), Spinal Cord Injuries, and Neurological Disorders.
Summary: The Administrative Coordinator provides high-level administrative support to leadership and key departments to ensure proper coordination of complex scheduling and management of neurorehabilitation processes. They understand and assist with all necessary aspects of a person served file from intake to discharge, with professional communication between team members, the community, families, and external stakeholders being essential to the role's success.
Primary Responsibilities
- Greet visitors
- Answer/triage/transfer all incoming company calls in a timely fashion
- Retrieve and open mail daily
- Scan all accounts payable invoices into Bill.com
- Log all provider check payments into a financial spreadsheet
- Order supplies for the organization as scheduled
- Responsible for vendor management and providing resolutions to issues that may occur
- Primary owner and gatekeeper to manage and input all changes to the persons served medical record into PCC (admissions, location changes, discharges)
- Clinical scheduling in a web-based platform with daily clinical changes as needed
- Management of medical-based appointments, including coordination of scheduling needs with residential teams and other departments
- Management of prescription expiration dates in coordination with nursing and other departments
- Communication to participants/stakeholders of clinical schedules (electronic or USPS)
- Scheduling changes as needed in coordination with the residential team
- Processing of clinical documentation, including some basic CPT code knowledge
- Monitoring Point Click Care or other documentation platforms to ensure Electronic Medical Records are complete and accurate.
- Weekly communication residential/clinical census and forecast
- Maintenance of participant reports or other communication to external stakeholders
- Maintenance of supporting documentation for participant files per program/CARF guidelines, including annual updates.
- Communication of admission/discharge or other routine documentation to secure necessary signatures for participant files.
- Mail processing, less any urgent documents/materials
- Knowledge of daily participant census processing in designated platform or system
- Oversight/management of supply ordering, as approved
- Understand AFC and CARF standards
- Other duties as assigned
Qualifications:
- HS diploma. Bachelor's degree preferred
- 2 or more years of experience in working with developmentally disabled or catastrophically injured individuals, including traumatic brain injury preferred
- Empathy and genuine desire to help persons served to improve their quality of life
- Attention to detail and the ability to prioritize independently
- Outstanding communications skills
- Proficient customer service skills
- Advanced knowledge of MS Office
- Must be able to pass a level II background check
Physical Requirements:
- Ability to remain in a stationary position for long periods
- Ability to walk and stand for long periods
- Ability to operate computers and other office machinery
- Ability to move objects weighing up to 50 pounds
- Willingness to Travel 20% (Local)
American with Disability Act Statement: External and internal candidates, as well as position incumbents who become disabled, must be able to perform the essential job-specific functions (listed within each job-specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the company on a case-by-case basis.
Job Type: Full-time
Starting Rate: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Medical/Dental/Vision insurance
- Floating holidays/PTO
Schedule:
Work Location: In person (Zipcode: 48036)